Edwin Cancel
San Juan
Summary
Dynamic professional with a proven track record in customer service and strategic planning. Excelled in relationship building and leveraging social media marketing to enhance customer engagement and sales. Skilled in adaptability and teamwork, consistently achieving positive outcomes in diverse roles. Demonstrated ability to boost events attendance through innovative strategies.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
Fit 2 Run
09.2024 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Event Coordinator
Hoops & Thrifts
07.2023 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Brainstormed and implemented creative event concepts and themes.
Basketball Trainer
Elite Basketball Academy
03.2021 - 08.2024
- Enhanced player performance by developing individualized training programs tailored to their specific needs and goals.
- Collaborated with coaching staff to design effective practice schedules focusing on skill development and refinement.
- Educated athletes on nutrition principles to optimize energy levels during practice or games while promoting overall health and wellbeing.
- Facilitated open forums where athletes were encouraged to voice concerns, offer suggestions, and share experiences – ultimately fostering a more inclusive team culture.
Restaurant Waiter
KGB Dorado
02.2022 - 01.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Exercise Science
Universidad Del Sagrado Corazón
San Juan, Puerto Rico01-2020
Exercise Science
Universidad De Puerto Rico Recinto De Mayagüez
Mayagüez, Puerto Rico01-2018
High School Diploma -
Saint Francis School
Carolina, Puerto Rico05-2016
Skills
- Customer service
- Goal oriented
- Relationship building
- Strategic planning
- Persuasion techniques
- Social media marketing
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Sales Representative
Fit 2 Run
09.2024 - Current
Event Coordinator
Hoops & Thrifts
07.2023 - Current
Restaurant Waiter
KGB Dorado
02.2022 - 01.2023
Basketball Trainer
Elite Basketball Academy
03.2021 - 08.2024
Exercise Science
Universidad Del Sagrado Corazón
Exercise Science
Universidad De Puerto Rico Recinto De Mayagüez
High School Diploma -
Saint Francis School
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