Edwin Serrano
Bayamón
Summary
Proven multitasker and team player, I enhanced customer satisfaction at Longhorn Steakhouse by skillfully managing high-volume events and resolving issues with professionalism. Leveraging strong communication and problem-solving skills, I contributed to a positive, efficient work environment, significantly improving service quality and operational efficiency. Highly committed, proactive and with initiatives that help elevate the customer service experience. I abide by the rules and requirements, maintaining the punctuality and responsibility that my position requires. Flexible and versatile, able to maintain a good sense of humor even when working under pressure. Prepared and competent with demonstrated ability to easily accept, manage and overcome cultural differences.
Overview
5
5
years of professional experience
Work History
Bartender/Restaurant Waiter
Longhorn Steakhouse
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
Home Depot
08.2020 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Bachelor of Science - Molecular Cell Biology
University of Puerto Rico, Rio Piedras Campus
San Juan, Puerto Rico06-2024
High School Diploma -
Colegio San Juan Bautista De La Salle
Bayamón, Puerto Rico05-2019
Skills
- Strong multitasking
- Teamwork and collaboration
- Customer service
- Cleanliness
- Problem-solving skills
- Clear and effective communication
- Order taking
Timeline
Bartender/Restaurant Waiter
Longhorn Steakhouse
01.2023 - Current
Sales Associate
Home Depot
08.2020 - 11.2021
Bachelor of Science - Molecular Cell Biology
University of Puerto Rico, Rio Piedras Campus
High School Diploma -
Colegio San Juan Bautista De La Salle
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