Edwin Alexis Hiraldo Sanchez
San Juan
Summary
Highly organized and dependable candidate experienced in managing multiple priorities while maintaining a positive attitude. Seeking a challenging position in a reputable organization to further professional growth and make a significant contribution to company success. Demonstrated willingness to take on additional responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Houseman
Ac Marriott
US
08.2019 - Current
- Performed laundry tasks ensuring compliance with specified care protocols.
- Ensured prompt availability of linens through organized storage.
- Coordinated guest transportation as requested.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Reported found guest articles and merchandise damage to managers on duty.
- Evaluated building premises for necessary repairs and potential safety issues.
- Monitored equipment inventories to streamline work readiness and align supplies with specifications for each job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained linen condition through regular stain treatments.
- Utilized power equipment tools like backpack vacuums and floor sweepers.
- Rotated mattresses regularly to prevent sagging and promote guest comfort
Call Center agent
Allied Car & Truck rental
San juan, US
07.2017 - 01.2018
- Ensured high-quality service for customers.
- Answer and resolve every situation customers had with reservation or transactions.
- Ensured a positive, welcoming experience for every customer through exceptional service.
- Entered customer information into customized computer system with [Software] to document and organize client records.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Handled telephone inquiries and answered questions for approximately 215 customers within an 8-hour period.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Recommended products to customers, thoroughly explaining details.
- Secured long-term customer loyalty by efficiently managing listings and searches.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Education
Bachelor degree - Hospitality Administration And Management
University of Puerto Rico, Puerto Rico
Carolina06.2019
High school -
Ernesto Ramos Antonini Libre De Musica
San Juan05.2015
Skills
- Advanced Skills in Word, PowerPoint, Excel
- Fluent Bilingual Communication
- Marketing Plan Development
- Supervising Workforce
- Quality Assurance Review
- Strong Listening Competence
- Service Excellence
- Problem-Solving Skills
- Appointment Coordination
- Registration Data Processing
- Data Communication
- Sales Experience
- Staff Training
- Analytical Reporting Expertise
Languages
Spanish
Native language
English
Proficient
C2
Education
San Juan,Carolina
Timeline
Houseman
Ac Marriott
08.2019 - Current
Call Center agent
Allied Car & Truck rental
07.2017 - 01.2018
Bachelor degree - Hospitality Administration And Management
University of Puerto Rico, Puerto Rico
High school -
Ernesto Ramos Antonini Libre De Musica