Efrain Pinto
San Juan
Summary
Dynamic professional with a proven track record in Performance Management and exceptional Interpersonal Skills, honed across roles at Banco Popular de Puerto Rico and the United States Army. Excelled in enhancing customer loyalty relations and leading teams to exceed goals. Adept at analyzing and solving complex challenges, fostering team collaboration, and driving significant improvements in efficiency and service quality.
Overview
11
11
years of professional experience
Work History
Telephone Banking Consultant
Banco Popular de Puerto Rico
01.2018 - Current
- Research and resolve their service-related problems in an accurate, prompt manner.
- Received and paid out money, kept records of money, and negotiable instruments.
- Ensure compliance with policy standards, state, and federal regulations.
- Comply with the measurement requirements by the unit.
- Analyzed clients' financial statements to offer customized banking solutions.
Human Resources Specialist
United States Army
Dahlonega
01.2020 - 01.2023
- Performs personnel and administrative functions in support of the company, battery, troop, and detachments at the division and corps.
- Prepares and maintains functional files per the Army Records Information Management System (ARIMS).
- Prepare personnel accounting and strength management reports.
- Prepares and maintains officer and enlisted personnel records.
- Participate in occupational classification and management of human resources, or supervise personnel activities to include maintaining officer and enlisted personnel records, and processing personnel actions concerning Soldiers and their families.
- Evaluate personnel's qualifications for special assignments.
- Prepares, updates, and coordinates requests for evaluations, including responding to evaluation inquiries.
- Prepares and monitors requests for promotions, arranges the promotion ceremony, includes promotion declinations, considers reconsideration for promotions, and arranges for reduction and removal boards for soldiers on local promotion standing lists.
- Prepares and processes recommendations for awards and decorations, and arranges for evaluation inquiries.
- Prepares and processes requests for transfer, reassignment, separation, or retirement.
- Process personnel for separation and retirement.
- Process classification, reclassification actions.
- Transfer records.
- Prepares and reviews personnel casualty documents.
- Prepares orders and requests for orders.
- Requisitions and maintains office supplies, blank forms, and publications.
- Prepares and monitors requests for identification cards and tags, leaves, passes, and line of duty determination.
- Identify problems and discrepancies.
- Provides assistance or refers resolutions to superiors.
- Provides and manages postal operations.
Correction Officer
Correction Department of Puerto Rico
01.2014 - 01.2018
- Maintain security within the institution, and oversee the health and safety of staff and prisoners.
- Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property, and clothing to ensure the welfare, safety, and security.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Maintained daily logs of shift activity.
Education
Master of Business Administration -
Universidad Ana G. Méndez of PR
Carolina, PR01.2022
Bachelor of Social Sciences - Criminal Justices
Universidad Ana G. Méndez of PR
Carolina, PR01.2020
Skills
- Performance Management
- Interpersonal Skills
- Leadership Experience
- Team Collaboration
- Focused Listening Ability
- Analytical Decision Making
- Challenge Identification
- Customer Loyalty Relations
- Achievement-Focused
- Coaching
- Bilingual
References
References are available on request.
Timeline
Human Resources Specialist
United States Army
01.2020 - 01.2023
Telephone Banking Consultant
Banco Popular de Puerto Rico
01.2018 - Current
Correction Officer
Correction Department of Puerto Rico
01.2014 - 01.2018
Master of Business Administration -
Universidad Ana G. Méndez of PR
Bachelor of Social Sciences - Criminal Justices
Universidad Ana G. Méndez of PR
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