Eileen Williams

Handled over 30 consecutive interpreting call assignments per day with professionalism and attention to detail, meeting strict deadlines without compromising quality.

• Offered interpretation services at immigration hearings, allowing clients to effectively communicate their concerns and needs to authorities.
• Enhanced client understanding of complex legal concepts by providing accurate and concise interpretations during meetings and court hearings.Facilitated communication between law enforcement officers and non-English speaking individuals during interrogations, promoting fairness throughout process.
• Assisted judges in maintaining order during proceedings by providing clear and consistent interpretation services for all parties involved.
• 
  

• Managed over 35 incoming calls per day as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Followed ethical codes to protect confidentiality of patient medical information.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.

• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Maintained message content, tone and emotion as closely as possible.
• Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
• Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.

Provide accurate interpretation (telephonically and video remote) of critical medical information in direct service to physicians and other health care providers who are treating patients unable to speak or understand english. Interpret over 40 patient/medical provider calls per day

• Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
• Followed ethical codes to protect confidentiality of patient medical information.

• All call OPI (over the phone interpreting)including insurance, medical, and calls specialized in Social Security Administration and Court Disability hearings. Managed very high call volume with tact and professionalism. Managed by interpretation over 50 customer calls per day

• Round the clock care for Stage 2 Alzheimer's patient. Administered medications, prepared meals with specific dietary needs, managed medical records, accompanied to doctor's appointments, entertained, groomed, payed monthly bills, shopping, made travel arrangements and planned social engagements.

• Customer service, purchasing, inventory ,payables, asset management, staff training , scheduling, SOP(standard operating procedures) design and implementation, Human Resources, public relations, marketing and printing. Collaborated in design and purchase of equipment for store #3, redesigned store#2 for more efficient use of space. Increased sales by 10%

• Interpreted over the phone calls for customer service of several industries, legal, medical ,and various government agencies including law enforcement, 911, and Homeland Security.