Elaine S Ramos
Arecibo
Summary
Proven track record in enhancing customer satisfaction and retention by up to 20% at Walmart through expert conflict resolution and relationship-building. Skilled in visual merchandising and efficient cash handling, demonstrating strong problem-solving abilities and teamwork.
Overview
32
32
years of professional experience
Work History
Sales Associate
Walmart
07.2010 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Supermercado Pueblo
05.1992 - 09.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
High School - General Studies
Esc. Superior Dra.Maria Cadilla
Arecibo Puerto Rico05.1986
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Walmart
07.2010 - Current
Sales Associate
Supermercado Pueblo
05.1992 - 09.2005
High School - General Studies
Esc. Superior Dra.Maria Cadilla
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