Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Quote
Software
Interests
Timeline
Volunteer
ELBA JANICE  ALEMAN RIVERA

ELBA JANICE ALEMAN RIVERA

Sales, Mangement
Trujillo Alto

Summary

With extensive experience in Budget Management and Control, as well as in the management of Inventory, Purchasing and the leadership of teams of more than 40 employees, I have achieved efficient results in high-performance work environments. My ability to establish and achieve strategic objectives, along with a solid understanding of business operations, has contributed to the success of my department and/or territory, generating more than 2.5 million in sales.

Throughout my professional career, I have demonstrated exceptional skills in budget management, optimizing resources and maximizing profitability. My focus on cost control and continuous improvement has led to significant reductions in expenses, thus increasing operational efficiency. In addition, my experience in managing inventories and purchases has allowed me to develop solid relationships with suppliers, ensuring the timely availability of essential products and materials for the business.

My ability to negotiate favorable contracts and efficiently manage stock levels has contributed to minimizing risks and optimizing the supply chain. As for team leadership, my focus is based on the motivation and development of my employees, fostering a collaborative and productive work environment. I have implemented training and mentoring strategies that have resulted in an increase in productivity and employee satisfaction. In summary, my professional career has been characterized by my ability to efficiently lead and manage departments and territories, achieving significant results in terms of sales, budget control and process optimization. I am committed to the excellence and long-term success of any organization I am in.

Overview

25
25
years of professional experience
2
2
Languages

Work History

Solution Development Manager Copy & Print PR & VI

ODP Business Solution
08.2020 - 06.2024
  • The Business Development Manager will be responsible for acquiring new high potential accounts for ODP by creating relationships with non-ODP decision influencers, decision makers, and current buyers within an organization through various in-person sales activities, including networking, relationship building, and cold-calling. Specifically, the position is responsible for making sales and soliciting orders for contracts from customers.
  • The focus of the role is on the acquisition of net-new high potential accounts, generating long-term profitability and revenue. Additionally, the Business Development Manager will be responsible for growing share of wallet in existing customers by selling a greater range of products utilizing cross-selling tactics.
  • The role will also require servicing existing customers, with a focus on fulfilling their needs and keeping them satisfied, as well as being responsible for data integrity and accuracy of work products, creative business planning, and developing selling strategies.
  • The associate should have prior experience in sales, possess strong analytical skills, and have the ability to multitask while maintaining a high level of customer satisfaction.
  • They will be a strategic thinker, possess excellent communication and negotiation skills, and collaborate well with other teams within the company.
  • They will need to maintain accurate records of their customers in the company's CRM and be committed to continually learning and upgrading their knowledge and skills to become a thought leader and influencer in their role.
  • This role will require that the employee customarily and regularly travel within the assigned territory away from his or her regular place of business (e.g., home or business office) to meet with customers and make sales.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Print and Services Manager CPD

Office Depot Office Max
10.2012 - 07.2020
  • Proactively acknowledges and engages every client in the Print Services area to ensure a positive client/customer experience.
  • Utilizes and understands the Company's selling program the sale of the best solution as well as additional Print Services solutions and products.
  • Works to continually develop personal selling skills and specialized product knowledge through sales and services tools provided. Drives Print Services sales by supporting all related current programs, new product launches and special initiatives.
  • Able to evaluate the size and complexity of orders to determine if a RPF (Regional Print Facility) should be used, per established guidelines. Completes the Perfect Order form for every non-fax order.
  • Operates all equipment within the Print Services area to maintain efficient production and ensure customers' orders are completed correctly and on time.
  • Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
  • Trains and coaches support staff on the use of new products and tools. In addition, contributes to associate's development through training, communication, recognition and support.
  • Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
  • Maintains the appearance of the Print Services area in accordance with policy.
  • Partner with the General Manager to develop and maintain selling and external marketing strategies to include an effective canvassing program.
  • Manage high-volume copying/printing and ancillary service production (binding/finishing,etc).
  • Assist in managing payroll, sales, budgets and the annual performance review process.
  • Completes all applicable management training, including (but not limited to) Anti-Harassment and Code of Ethics. Adhere to OSHA and Worker's Compensation guidelines.
  • Act as Leader on Duty and coach the activities of other associates to ensure every client/customer receives the highest possible level of service. Take advantage of every opportunity to develop sales-oriented associates and supervisor

Manager / Store Manager

Librería Mundo Escolar Inc. / Mundo Escolar Distributor Inc, Río Piedras y Manatí
01.2005 - 10.2011
  • Provide necessary actions for maximizing sales.
  • Analyze, evaluate, and incorporate changes to reduce costs, improve quality to meet long and short term goals.
  • Conduct personnel development, performance evaluation, and team development.
  • Motivate staff to increase employee productivity and team cohesiveness.
  • Coordinated move and layout of new store facility.
  • Hire hourly staff.
  • Motivate others in the achievement of individual and organizational goals.
  • Designe strategies to enhance sales, including customer focus meetings and response surveys.
  • Negotiate wholesale product pricing and clients contracts.
  • Successful experience in all phases of inventory management, including management of distribution, shipping, receiving, budgets, and inventory.

Training Coordinator

Movistar, Río Piedras, P.R
01.1999 - 01.2004
  • Managed the administration of the human resources company policies, procedures and programs.
  • Employee recruiting, orientation, development, and training.
  • Policy development and documentation.
  • Employee relations.
  • Company-wide committee facilitation.
  • Company employee communication.
  • Employee services and counseling.
  • Employee orientation about sale techniques, marketing strategies and time management.
  • Development of employee training packages.
  • Development of monthly, trimester, semester and annually employee training reports.
  • Responsible of employee file management and update.

Education

Bachelor's Degree - Business Administration, Management And Marketing

UPR Rio Piedras Campus
San Juan
05.1999

Skills

  • Excellent at teamwork and working with people
  • Computer skills in Word, Excel, Internet, Power Point, Publisher, Print Master
  • Workflow planning
  • Scheduling
  • Problem resolution
  • Process improvement
  • Customer service
  • Bilingual communication skills (Basic Spanish and English)
  • Works very well under pressure
  • Staff Management
  • Strategic Planning
  • Team management
  • Supervision
  • Organization

Accomplishments

  • Trainings about: "Hablar en Público”, “Cómo llamar la atención de la audiencia”, “Manejo del tiempo”, “Manejo de objeciones”, “Estrategias de mercadotecnia” and “Redacción de Documentos”
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceHealthcare benefits401k matchTeam Building / Company RetreatsPersonal development programs

Quote

A little persistence, a little more effort, and what seemed like a hopeless failure can become a glorious success. Elbert Hubbartd

Software

Microsoft Office

Excell

Power Point

Salesfor

Saleloft

My Cloud

Profesional Asistant

Internet

Interests

I'm interested in acquiring new knowledge, gaining new experiences, and applying them to achieve great success

Timeline

Solution Development Manager Copy & Print PR & VI

ODP Business Solution
08.2020 - 06.2024

Print and Services Manager CPD

Office Depot Office Max
10.2012 - 07.2020

Manager / Store Manager

Librería Mundo Escolar Inc. / Mundo Escolar Distributor Inc, Río Piedras y Manatí
01.2005 - 10.2011

Training Coordinator

Movistar, Río Piedras, P.R
01.1999 - 01.2004

Bachelor's Degree - Business Administration, Management And Marketing

UPR Rio Piedras Campus
ELBA JANICE ALEMAN RIVERASales, Mangement