Eli Garcia-Cruz
Vieques
Summary
Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution and [Skill]. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Hotel Concierge
Malecon House
Vieques, Puerto Rico
12.2021 - 03.2022
- Organized transportation services such as limousines, taxis and shuttles for guests' convenience.
- Collaborated with front desk staff to ensure smooth check-in and check-out processes for guests.
- Scheduled tours, car rentals, restaurant reservations and other activities for guests.
- Provided detailed information about the hotel, its services and amenities, local attractions and transportation options.
- Assisted guests in obtaining tickets to shows or events in the area.
Hotel Front Desk Clerk
Hix Hotel
Vieques, Puerto Rico
12.2020 - 12.2021
- Processed payments from customers for room charges and incidentals.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Handled all guest luggage as needed during check-in and check-out process.
Education
Bachelor of Science - Technology Education
Santa Fe College
Gainesville,Fl05-2017
Skills
- Virtualization Technologies
- IT Service Management
- Network Administration
- Software Development
- Content Management Systems
Timeline
Hotel Concierge
Malecon House
12.2021 - 03.2022
Hotel Front Desk Clerk
Hix Hotel
12.2020 - 12.2021
Bachelor of Science - Technology Education
Santa Fe College
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