Elias Santiago
Arecibo
Summary
Customer-focused professional with experience in fast-paced dining environments. Contributed to new restaurant openings through effective teamwork and adaptability. Trained staff to uphold service standards, promoting collaboration and ensuring customer satisfaction. Expertise in customer engagement and tailored service drives repeat business and boosts sales.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
Work History
Runner|Waiter|Barback
Ocean Lab Brewing Co.
San Juan, Puerto Rico
01.2026 - Current
- Collaborated with kitchen staff to ensure timely delivery of food orders, improving overall service efficiency.
- Contributed to the successful opening of a new restaurant, adapting to the challenges of a startup environment.
- Trained new staff on service protocols and best practices, fostering a knowledgeable and cohesive team.
- Provided exceptional customer service by promptly addressing guest needs and inquiries to ensure a positive dining experience.
Event Assistant
Haydee Mora Events
01.2022 - Current
- Coordinated logistical aspects of events, ensuring seamless execution from planning through completion.
- Assisted in developing event marketing materials to increase visibility and audience engagement.
- Contributed to the design and layout of event spaces to enhance attendee experience.
- Helped gather and analyze post-event feedback to improve future event strategies.
Sales Associate
ZARA
01.2025 - 08.2025
- Engaged customers with exceptional service and product knowledge, enhancing shopping experience.
- Collaborated with team members to meet monthly sales targets, contributing to improved store performance.
- Managed store operations during peak hours, optimizing staffing and ensuring smooth customer flow.
Education
B.S. - Mechanical Engineering
Instituto Politécnico de Puerto Rico
San Juan, Puerto Rico 08.2024 - 06.2026
High School Diploma -
Colegio Evangélico Capitán Correa
06.2011 - 01.2024
Skills
- Attention to Detail Expert
- Reliability Advanced
- Leadership Expert
- Waiter
- Team collaboration Advanced
- Communication Expert
- Time management Advanced
- Adaptability Advanced
- Problem-solving Expert
- Customer service Expert
- Robotics training Proficient
- Intro programming Proficient
- 3D CAD mechanical design Proficient
Accomplishments
- Honor Student - Instituto Politécnico de Puerto Rico
- Employee of the Month - ZARA
- Top-performing new associate in online sales support
- 2nd Place - LAI University Volleyball
- University indoor & beach volleyball athlete
- High school team captain, GPA above 3.50
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Runner|Waiter|Barback
Ocean Lab Brewing Co.
01.2026 - Current
Sales Associate
ZARA
01.2025 - 08.2025
B.S. - Mechanical Engineering
Instituto Politécnico de Puerto Rico
08.2024 - 06.2026
Event Assistant
Haydee Mora Events
01.2022 - Current
High School Diploma -
Colegio Evangélico Capitán Correa
06.2011 - 01.2024