Eliezer Maldonado
TRUJILLO ALTO
Summary
Bilingual Customer Service and Accounting Professional with advanced English and Spanish abilities. Military Leadership and Supervisory Background. Demonstrated success in resolving diverse issues and making callers feel comfortable. Excellent communication and multitasking abilities.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative 40 Hrs
Internal Revenue Services (IRS) GS-0962-06 Step 8
Caguas
10.2022 - Current
- Respond to customer inquiries in both English and Spanish languages, providing accurate information about their tax accounts.
- Professionally resolve customer complaints while adhering to corporate policies and procedures.
- Maintained accurate records of customer interactions and transactions, documenting all inquiry details.
- Escalated unresolved customer issues to respective departments for prompt investigation and closure.
- Efficiently resolved customers' service or billing complaints by adjusting tax accounts and issuing refunds.
- Maximized efficiency in maintaining up-to-date status of accounts by accessing and updating them through various computer systems.
- Displayed patience and understanding when dealing with difficult situations.
- Strict adherence to confidentiality guidelines for handling sensitive information
Squad Leader
Puerto Rico Army National Guard E-6/SSG
Salinas
04.1992 - Current
- Supervised and directed a team of 18 members in tactical operations and training.
- Oversaw the maintenance of weapons, equipment, and vehicles under my supervision.
- Evaluated soldiers' performances within the squad.
- Maintained responsibility for personnel, equipment, and supplies
- Managed logistic requirements related to assigned areas of concern.
- Demonstrated strong moral character, intellect, and respect while overseeing daily command for a squad of 18 soldiers.
- Devised strategic plans for designated duties.
- Ensured conformity with safety guidelines throughout field exercises.
- Assisted commander by providing insights and recommendations for managing tactical scenarios on missions.
- Applied active listening techniques and proficient communication skills to resolve conflicts among team members.
- Efficiently coordinated the mobilization of vehicles, troops, and weaponry in support of recon operations.
- Succeeded in managing the upkeep of automated supply systems to meet demanded performance standards.
- Generated inventory reports showcasing stock levels, item movements, and restocking demands.
- Organized data streams were managed into a structured format into different databases such as Access and Excel Spreadsheets.
- Delivered technical support to enhance operations with automated logistics systems.
- Ensured the proper management of vehicles and equipment within the motor pool.
- Evaluated assigned vehicles with pre-trip checks for safety measures.
- Demonstrated quick and appropriate response in emergency circumstances concerning motor transport operations.
Mail Handler 40 Hrs
United States Postal Service, USPS MH-04 STEP B
Lake Mary, FL
06.2019 - 10.2022
- Organized incoming mail for distribution among relevant departments.
- Ensured efficient distribution by properly labeling containers with accurate destination addresses.
- Expertly handled various mail processing machinery and conducted manual sorting of incoming correspondence.
- Categorized and routed mail to designated areas based on their destinations, ensuring adherence to defined procedures.
- Effectively employed a portable electronic scanner to monitor parcel movement and maintain accurate records of tracking updates.
- Contributed to the efficient movement of mail, packages, and other materials by assisting in truck loading and unloading processes.
- Maintained high regard for workplace standards by ensuring prompt notification of any discrepancies or damaged items.
- Demonstrated proficiency in operating a range of machinery including scales, pallet jacks, and forklifts.
- Managed envelope processing using automated sorting machinery.
- Utilized handheld scanners for tracking deliveries and updating inventory levels.
- Maintained a systematic approach to sorting and categorizing mail by following a predetermined sequence.
- Managed sorting of materials/items to appropriate locations, guaranteeing timely delivery as per recipient/destination specifications.
- Succeeded in overseeing smooth mail room operations through the skilled operation of equipment to perform tasks including material perforation, envelope stuffing, and postage application.
- Organized the distribution of mails to separate relay boxes en route for successful eventual delivery.
Financial Program Specialist 40 Hrs
United States Department of Agriculture, GS-0501-07 STEP 1
Urbandale, IA
12.2018 - 06.2019
- Conducted research to identify recurring overtime billing problems with USDA Inspectors and Processing Plant.
- Ensured comprehensive tracking of all transactions and payments at the Processing Plant.
- Maintained record of USDA grants awarded to Food Processing Plant, ensuring goals were met within specified timelines.
- Maintained accurate records of employee attendance, absences, and overtime.
- Maintained a high level of attention to detail while reviewing and processing customer invoices.
Student Information Assistant 40 Hrs
Department of Defense Education Activity GS-0303-05 STEP 2
FT Buchanan
01.2017 - 09.2018
- Provided support to students and faculty, addressing their inquiries about student information systems to improve overall customer service.
- Ensured accuracy and completeness of student records in the school database.
- Generated reports showcasing student data including enrollment trends and grade distributions to aid school administrators in decision making.
- Addressed inquiries from students and faculty members regarding updates to their records on time.
- Generated comprehensive weekly reports highlighting changes in student data.
- Maintained a safe and secure environment for sensitive student information through impeccable adherence to access control protocols.
- Produced in-depth reports outlining crucial metrics linked with Student Information Systems usage.
- Handled incoming multi-line calls courteously, offering general information and responding to inquiries.
- Scheduled and managed appointments, while efficiently updating appointment calendars.
- Efficiently managed administrative tasks related to registration, enrollment, and graduation processes.
- Analyzed and reported on various metrics including student performance and attendance.
- Employed effective strategies for the maintenance of accurate and current student records via database management.
Mortgage Accounting Technical Advisor 40 Hrs
Popular Inc
San Juan
08.1999 - 10.2016
- Offered support to team members regarding questions about mortgage accounts or procedures.
- Delivered timely assistance to customers seeking information about their mortgage accounts through phone or email.
- Prepared monthly statements, computed interests on mortgage loans, and balanced accounts for clients.
- Maintained precise documentation of loan-related tasks, including disbursals, advances, repayments, cancellations, and modifications.
- Assisted customers by resolving their difficulties, specifically with payment history and escrow balance
- Managed customer inquiries for payoff quotes, ensuring timely delivery of accurate information.
- Maintained a high level of attention to detail in reconciling bank statements and recording daily transactions.
- Ensured the accuracy of financial records by recording cash receipts from borrowers and third parties through the preparation of journal entries
- Completed all necessary financial tasks every month, including preparing closing statements, financial documents, and invoices.
- Excelled in managing stock counts while keeping updated financial information with expert proficiency.
- Compiled banking transactions through statements and accurately recorded activities using Excel format for precise balance reconciliation.
- Maintained compliance with Sarbanes-Oxley Act and GAAP principles to secure complete transparency.
- Managed incoming calls from customers seeking clarifications on debt collections
- Utilized exceptional problem-solving skills to manage customer inquiries related to unpaid invoices.
- Managed payment processing procedures with accuracy by maintaining up-to-date records of account details to ensure smooth operations.
- Demonstrated ability to handle customer inquiries via phone and email with high levels of proficiency.
- Maintained a commitment to promptly report any signs of suspicious activity or possible cases of fraudulent behavior.
- Created diverse payment vouchers for numerous accounts payable transactions.
- Reconciled monthly bank statements for transaction accuracy
- Provided assistance and guidance to internal staff on disbursement procedures.
- Managed generation of payment checks in adherence to contracts and agreements for accounts payable invoices.
- Monitored and communicated availability of funds through reliable reporting.
Education
MBA - Accounting
Universidad Metropolitana
Cupey, PR06-2007
BBA - Bussiness
Universidad Interamericana De Puerto Rico
Bayamon, Puerto Rico06-1997
Skills
- Coaching and Mentoring
- Verbal and written communication
- Team Leadership
- Operations Management
- Business Administration
- GAAP Accounting
- Financial Reporting
- Cash Flow analysis
- Bookkeeping
- General Ledger Management
- General ledger accounting
- Cash Flow Management
- Bank Reconciliation
- A/P and A/R
- Postal service product knowledge
- Postal regulations knowledge
- Problem-solving skills
- Mail distribution
- Database Administration
Certification
- Florida Notary Public Training - 2021
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Bilingual Customer Service Representative 40 Hrs
Internal Revenue Services (IRS) GS-0962-06 Step 8
10.2022 - Current
Mail Handler 40 Hrs
United States Postal Service, USPS MH-04 STEP B
06.2019 - 10.2022
Financial Program Specialist 40 Hrs
United States Department of Agriculture, GS-0501-07 STEP 1
12.2018 - 06.2019
Student Information Assistant 40 Hrs
Department of Defense Education Activity GS-0303-05 STEP 2
01.2017 - 09.2018
Mortgage Accounting Technical Advisor 40 Hrs
Popular Inc
08.1999 - 10.2016
Squad Leader
Puerto Rico Army National Guard E-6/SSG
04.1992 - Current
MBA - Accounting
Universidad Metropolitana
BBA - Bussiness
Universidad Interamericana De Puerto Rico
- Florida Notary Public Training - 2021
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