ELIMAR BELTRAN
United States
Summary
Quality-oriented Business Analyst with experience serving as a liaison between technical, operational, process and business unit teams to gather requirements for user stories and business requirements documentation (BRDs). Meet with stakeholders and project personnel in iteration/scope planning phases regarding project budget, priorities, changes and short/long-term objectives. Serve as SharePoint "Super User", manage databases and filing systems, invoicing processes and review and track status of the project to deliver status reports and updates to business unit owners when needed. Analyze business and operational processes constantly searching for ways to improve efficiency. Bilingual in English & Spanish.
Overview
11
11
years of professional experience
Work History
Business Analyst
Consultant
06.2023 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Business Process Analyst
The Cervantes Group
02.2023 - 06.2023
- Conduct requirements gathering through interviews, document, and artifact analysis, facilitate
- Workshop sessions, business process documentation, customer journeys, user stories, business rules, scenarios, business analysis, task analysis and workflow
- Bring strong analytical skills to the program, including a deep understanding of how to interpret
- Modified business needs and translate them into detailed user stories and functional and operational specifications
- Communicate and collaborate proactively with external and internal customers to analyze
- Information and functional needs and offer functional/business requirements and user stories
- Collaborate with other teams to ensure accessibility, user experience, and other key components
- Provide support to technical and quality control teams to provide guidance and clarification
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Maintaining documentation of requirements and processes
- Develop use cases and execution of UAT tests while facilitating training sessions/documentation
- Communicate the progress of tasks to team members and other stakeholders.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Assessed business processes and identified ways to boost improvement.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders and upper management to identify business needs and data sources.
Project Coordinator Consultant / Business Analyst
Intervoice Puerto Rico
09.2019 - 02.2023
- Meet with stakeholders to gather requirements and generate business requirement documentation to manage deliverables effectively and ensure document & user story quality
- Assist in the management of project budget, timesheets, financial analyst, and deliverables in addition to monitoring invoice progress, receipts, and documentation
- Scheduled meetings with stakeholders to discuss upcoming projects and current progress
- Assist with the creation, management and distribution of project reports and Business Development proposals, as a member of the project management team assigned
- Manage multiple stakeholders, aligning common goals, and communicating risks
- Apply project management/Agile tools and techniques, driving project-related change management initiatives and serving as liaison between technical and business teams
- Support the preparation of monthly and quarterly reports on Deliverables and identify critical activities using critical path methodology (CPM)
- Administer and maintain confidential and specialized information in the project's SharePoint site(s) while maintaining communication records of signoffs or deliverables/artifacts
- Review and track status of project activities and deliverables while serving as Power- user/administrator for various SharePoint sites
- Recommend improvements to established business processes
- Research and assemble information and supporting data in preparations for meetings, work projects, reports, and presentations
- Assist in the development and distribution of regularly scheduled reports.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Designed and developed data pipelines to acquire, clean and process data as well as dashboards to monitor and track key performance indicators.
- Deployed predictive analytics models to forecast future trends.
Operations Analyst Consultant
Ashford Development & Management
01.2018 - 09.2019
- Managed databases and filing systems and implemented/maintained procedures and administrative systems liaising with staff suppliers and clients
- Maintained property by resolving tenant complaints; enforcing rules of occupancy, maintains building systems by contracting for maintenance services; supervising repairs
- Created staff schedules based on established guidelines and priorities
- Acted as point person for office equipment setup and end-user training and support.
- Identified and analyzed gaps between current situation and desired outcome using resources to obtain information and deliver solutions.
- Analyzed information and conducted troubleshooting to determine ideal solutions and provide recommendations to upper management.
- Reviewed, interpreted and developed product value propositions and desired business benefits.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Educated staff on organizational mission and goals to help employees achieve success.
Operations Analyst
US Small Business Administration
11.2017 - 12.2018
- Worked with Federal home and business loan applications serving as liaison between disaster loan programs for SBA and applicants
- Aided in completing all documentation required in loan applications to the affected parties
- Navigated the Federal Database to upload required information, complete loan applications and verify loan status.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
Operations Consultant (Reservist)
FEMA, Department Of Homeland Security
08.2016 - 11.2017
- Managed an Initiative to Implement standardization of referrals to have a system and to improve the quality of service to participants
- Collaborated with ____ to target issues and uncover methods that would increase operational efficiency.
- Planned and led kick-off meetings, identifying individuals' roles and responsibilities, and defining expectations and success factors for the team
- Utilized Agile Guidelines as a dynamic development approach is needed for each MCO
- Coordinated Data Simulation Sessions with the different stakeholders to ensure quality and compliance while establishing Project Timelines with sponsor and stakeholders, communicating results to all project stakeholders
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Operations Manager
Abbott Laboratories
01.2013 - 07.2016
- Manage $3M of consigned inventory keeping with in targeted goals serving as liaison between internal divisions (legal, finance, compliance and collections)
- Worked with Sales professionals covering Puerto Rico and the Caribbean Regions and supported sales in opening new accounts, upgrading existing service, creating contracts, negotiations
- Maintained quality control/satisfaction records while overseeing Customer Service Department including billing and distribution constantly seeking new ways to improve service
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove all demand planning, launches, imports and exports for the division in addition to Quality and Compliance for Vascular Division complying with both FDA and International regulations.
Education
B.A. in Business Management -
Ana G. Mendez University
San Juan, PR05.2005
Skills
- Agile
- Team Management
- Business Analysis
- Project Management
- Jira
- Adobe Acrobat
- Power BI
- SAP
- Salesforce
- Public health (4 years)
- Operations Analysis
- Test Case Scenarios
Timeline
Business Analyst
Consultant
06.2023 - Current
Business Process Analyst
The Cervantes Group
02.2023 - 06.2023
Project Coordinator Consultant / Business Analyst
Intervoice Puerto Rico
09.2019 - 02.2023
Operations Analyst Consultant
Ashford Development & Management
01.2018 - 09.2019
Operations Analyst
US Small Business Administration
11.2017 - 12.2018
Operations Consultant (Reservist)
FEMA, Department Of Homeland Security
08.2016 - 11.2017
Operations Manager
Abbott Laboratories
01.2013 - 07.2016
B.A. in Business Management -
Ana G. Mendez University
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