ELIMAR DÍAZ PRIN

Specialist in life insurance and supplementary policies regarding cancer, accident, and sickness

• Telephone communication skills development, writing reports, data entry and claim analyst
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained productivity and quality standards at all times.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
• Operated in dynamic, high-volume environments to provide skilled assistance to various customers each day.
• Accepted payments and updated accounts with latest information.
• Provided information about company products and services, and capitalized on upsell opportunities.
• Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
• Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
• Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
• Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
• Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
• Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
• Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.

• Specialist in individual and commercial deposit accounts, credit cards, fraud alerts, technical assistance
• Telephone communication skills development, troubleshooting, writing reports, data entry
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Customer service, sales strategy, multi-tasking
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Maintained clean and organized dining areas for optimal guest experience.

• Responsible for the final inspections of homes in the presence of a representative of the Department of Housing, supervision of several subcontractors, self-sufficient leadership, efficient project management, independent decision-making
• Reduced inspection errors, leading to increased safety and higher quality standards.
• Developed inspection plans based on project requirements and industry standards.
• Maintained regulatory compliance with thorough documentation of inspection results.
• Managed a team of inspectors, providing guidance and training for optimal performance.
• Enhanced communication between inspectors and stakeholders through effective reporting systems.
• Identified potential risks during inspections, mitigating issues before they escalated into significant problems.
• Managed budgetary constraints while maintaining high-quality inspection services for clients.

• School guard, Water plant guard,surveillance and monitoring
• Triple-A customer service agent (health plan call center)
• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.
• Checked and verified photo identification prior to granting facility access.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Assisted visitors and customers to provide directions, answer questions and meet requests.

• Customer service, sales strategy, detailed cleaning, maintenance
• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Supervised server staff and simultaneously served personal section of tables.
• Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
• Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Inspected dishes and utensils for cleanliness.

• Server, busser, runner, host, barista, detailed cleaning, maintenance
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Maintained clean and organized dining areas for optimal guest experience.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
• Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
• Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
• Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
• Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Customer service, teamwork, merchandise management and organization, machinery handling, detailed cleaning
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with maintaining clean and organized store appearance.
• Collected and returned all hand baskets and shopping carts to proper place for new customer use.
• Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
• Reduced wait times for customers by quickly and accurately bagging groceries.
• Packaged and attached labeling to various meat selections.
• Sanitized surfaces to maintain cleanliness of food service area.
• Maintained a clean and organized work environment, promoting safety and productivity.
• Proved successful working within tight deadlines and a fast-paced environment.

• Merchandise management, customer service, sales strategy
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Kept front check out area clean and organized for efficient service.
• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Processed payments and returns with accuracy and efficiency.
• Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.