Elisa Mercado Baez
Orocovis
Summary
Proven professional with a robust background at Adriel Toyota and Sun West Mortgage Comp, excelling in warranty evaluation and customer relationship management. Demonstrated expertise in regulatory compliance and claims submissions, ensuring accuracy and efficiency.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Warranty Administrator
Adriel Toyota
Dorado, PR
01.2024 - Current
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with team members on special projects as needed.
Loan Processor
Sun West Mortgage Comp
San Juan, Guaynabo
02.2015 - 08.2022
- Submitted well-documented loan files to the underwriting department.
- Evaluated applicant financial histories to judge loan viability.
- Educated clients about necessary documents for loan applications and submission dates.
- Maintained regulatory compliance during all stages of loan processing.
- Oversaw loan pipeline, meeting all deadlines.
- Conducted verification of employment, income, and deposits to support loan decisions.
- Submitted loan applications to underwriting department for review and approval process.
Education
High School Diploma -
Sup Voc Republica De Costa Rica
Caguas05-2000
Some College (No Degree) - Fashion Design
Universidad Del Turabo
GuraboSkills
- Microsoft office
- Error reviews
- Data entry
- Regulatory compliance
- Analytical thinking
- Claims submissions
- Warranty evaluation
- Customer relationship management
Languages
Spanish
First Language
English
Advanced (C1)
C1
Websites
References
References available upon request.
Timeline
Warranty Administrator
Adriel Toyota
01.2024 - Current
Loan Processor
Sun West Mortgage Comp
02.2015 - 08.2022
High School Diploma -
Sup Voc Republica De Costa Rica
Some College (No Degree) - Fashion Design
Universidad Del Turabo
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