Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Fred Miranda

Caguas

Summary

Dynamic and results-driven professional with extensive experience at Perfumania Holdings, excelling in customer service and team leadership. Proven track record in cash handling and inventory management, enhancing operational efficiency and fostering a positive work environment. Adept at problem-solving and mentoring staff to achieve business goals.


Overview

18
18
years of professional experience

Work History

Cashier Team Lead

Farmacia Betances
Caguas, PR
02.2021 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.

Assistant Manager

Perfumania Holdings
12.2012 - 01.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Office Administrator

Zales The Diamond Store
01.2007 - 06.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.

Education

Diploma - Medical Billing

EDIC College
Caguas Puerto Rico
02.2007

100 Credits Completed - Microbiology

Universidad Interamericana De Puerto Rico
Cupey, Puerto Rico
05.2001

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Punctual and reliable
  • Team management
  • POS systems
  • Manager support
  • Inventory management
  • Cycle counts
  • Retail merchandising

Timeline

Cashier Team Lead

Farmacia Betances
02.2021 - Current

Assistant Manager

Perfumania Holdings
12.2012 - 01.2017

Office Administrator

Zales The Diamond Store
01.2007 - 06.2012

Diploma - Medical Billing

EDIC College

100 Credits Completed - Microbiology

Universidad Interamericana De Puerto Rico

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Elizabeth Fred Miranda