Yaribel Cuevas Herrera
Lares
Summary
Proven leader in hospitality, adept at enhancing customer satisfaction and resolving complaints, as demonstrated at Walt Disney World. Skilled in inventory control and team training, I excel in optimizing department operations and fostering team development. My approach has consistently improved service quality and guest experiences, showcasing my ability to meet and exceed employer expectations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Coordinator Team Lead
Walt Disney World
11.2017 - 08.2024
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
Food and Beverage Attendant
Sea World' Aquatica
08.2018 - 03.2019
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
Server
Res Al Fuego
02.2016 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server Trainer
Brasas Bar and Grill
02.2016 - 08.2017
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Coordinated event planning, managing logistics for successful private dining experiences.
Server Manager
Cafe Hacienda La Fe
01.2014 - 10.2016
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
BBA - Human Resources Management
Ana G Mendez (Recinto Online)
Cupey, Puerto Rico05-2025
High School Diploma -
Antilles Educational College
Bayamon, Puerto Rico04-2013
Skills
- Department operations
- Customer complaint resolution
- Inventory control
- Team training and development
Languages
Spanish, English
Native language
Timeline
Food and Beverage Attendant
Sea World' Aquatica
08.2018 - 03.2019
Coordinator Team Lead
Walt Disney World
11.2017 - 08.2024
Server
Res Al Fuego
02.2016 - 09.2017
Server Trainer
Brasas Bar and Grill
02.2016 - 08.2017
Server Manager
Cafe Hacienda La Fe
01.2014 - 10.2016
BBA - Human Resources Management
Ana G Mendez (Recinto Online)
High School Diploma -
Antilles Educational College
Similar Profiles
Norma Aftis-DiazNorma Aftis-Diaz
DVC Member Services Advisor at Walt Disney World/Disney Vacation ClubDVC Member Services Advisor at Walt Disney World/Disney Vacation Club
Kylee HanishKylee Hanish
Customer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney SpringsCustomer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney Springs
Sydney WigginsSydney Wiggins
CP Food Service Cast Member at Walt Disney World ResortCP Food Service Cast Member at Walt Disney World Resort