ELSA MARTINEZ
Caguas
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Team leadership, planning and organizational skills built during successful career.
Overview
13
13
years of professional experience
Work History
Manager
Caribbean Green, Cannawave, Cannassence, Biogrow Corp.
03.2017 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs.
- Coached employees in successful selling methods to drive revenue.
- Supervised sales team of 12 people, stepping in to support employees and deliver smooth sales processes.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Reduced 15% costs through distributor price negotiations.
- Pushed Dispensary's revenue to new levels with more than $5M in yearly sales.
Assistant Manager
Gallo Negro
01.2013 - 02.2017
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
Head Server
Vaca Brava
06.2010 - 10.2012
- Special events coordinator.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Bachelor of Arts -
University of Puerto Rico
Rio PiedrasRadians High School
Skills
- Collaborative
- Active Listening
- Multitasking
- Team Management
- Client Relations
- Mentoring
- Planning and Organizing
- Conflict Resolution and Decision Making
Timeline
Manager
Caribbean Green, Cannawave, Cannassence, Biogrow Corp.
03.2017 - 09.2023
Assistant Manager
Gallo Negro
01.2013 - 02.2017
Head Server
Vaca Brava
06.2010 - 10.2012
Bachelor of Arts -
University of Puerto Rico
Radians High School
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