Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elsie Quintana De Jesus

San Sebastian

Summary

A knowledgeable Field Service Representative with a robust background record in reverse distributors, and pharmacy businesses, enhancing customer satisfaction and leveraging strong client relationship-building.

Strategic planning skills to foster repeat business and optimize operational efficiencies. Achieved significant improvements in service delivery and team performance through effective mentoring and quality control with a leadership based on respect and encouraging the growth of each team member, aligned with the Pharmalogistics culture.


Overview

23
23
years of professional experience

Work History

Field Service Representative III

Pharmalogistics
10.2019 - Current
  • Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
  • Developed lasting relationships with clients through excellent communication and professionalism.
  • Delivered high-quality services consistently, maintaining client trust and fostering repeat business.
  • Enhanced customer satisfaction by providing timely and efficient field service support.
  • Improved team performance through regular feedback.
  • Optimized route planning for service calls, reducing travel time and costs.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Field Service Technician

Stericycle
10.2011 - 10.2019
  • Responded to customer requests for services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provide expired collection service, classify, pack, and prepare reports and visit routes.
  • Prepare monthly and quarterly service reports.
  • Guide prospects clients on collection services and programs.

Interim Executive Director

Coopharma
03.2002 - 10.2011
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.

Education

Associate Degree in Business Administration -

Universidad De Puerto Rico
Recinto De Aguadilla
05-1997

Skills

  • Positive attitude
  • Teamwork
  • Customer service
  • Team collaboration
  • Verbal and written communication
  • Client relationship building
  • Training and mentoring
  • Team building
  • Strategic business planning
  • Quality control
  • Mentoring and coaching

Timeline

Field Service Representative III

Pharmalogistics
10.2019 - Current

Field Service Technician

Stericycle
10.2011 - 10.2019

Interim Executive Director

Coopharma
03.2002 - 10.2011

Associate Degree in Business Administration -

Universidad De Puerto Rico

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Elsie Quintana De Jesus