EMANUEL SÁEZ
Guaynabo
Summary
Dynamic and dependable professional dedicated to fostering continuous learning and development in challenging roles. Committed to leveraging exceptional communication, customer service, and organizational skills to drive company success while pursuing personal and professional growth. Proven experience in managing high-volume customer interactions, employing effective communication and problem-solving techniques to swiftly address and resolve issues. Consistently recognized for maintaining high levels of customer satisfaction and promoting collaborative teamwork.
Overview
9
9
years of professional experience
Work History
Freelance Graphic Designer
Self-employeed
04.2023 - Current
- Developed comprehensive branding and marketing collateral (digital and print) aligned with client vision and current market trends.
- Partnered with diverse teams to deliver cohesive, high-quality design solutions across multiple platforms and touchpoints.
- Managed full project lifecycles for multiple clients simultaneously, implementing new software tools to streamline workflows and reduce turnaround times.
- Met with customers to present mockups and collect information for adjustments.
Call Center Agent
Amiga Services
01.2024 - 12.2024
- Handled more than 30 inbound and outbound customer service calls, resolving inquiries in a timely and courteous manner.
- Entered and updated data accurately into internal systems and databases.
- Demonstrated problem-solving skills and a customer-first approach in every interaction.
Cabinetmaker and Installer
Self Employed
04.2023 - 12.2024
- Designed, crafted, and installed custom furniture and cabinetry to meet client specifications.
- Operated woodworking machinery with a focus on precision, efficiency, and safety.
- Maintained clear communication with clients to ensure successful, on-time project delivery.
Customer Service & Pack-out Associate
The Home Depot
01.2020 - 04.2023
- Delivered fast, friendly service and guided customers to appropriate solutions.
- Stocked sales floor and managed incoming freight and shipping documentation.
- Maintained accurate inventory records and supported store operations.
Product Associate
New England Sheets, INC.
12.2018 - 12.2019
- Worked overnight shifts to ensure product output and order accuracy.
- Trained new employees on equipment use and safety procedures.
- Tracked and reported production data to management.
Clamp Truck Operator
Sappy Warehouse
08.2017 - 11.2018
- Operated heavy machinery to transport and organize inventory.
- Ensured compliance with safety standards and shipping schedules.
Education
Associate Degree - Graphic Design
Liceo Arts & Technology College
San Juan05.2017
Skills
- Time Management
- Effective Communication
- Customer Service Excellence
- Data Entry
- Adaptability
- Team Collaboration
- Strong Work Ethic
LANGUAGES
English
Spanish
ACHIEVEMENTS
May - June 2019, Employee of the Month - New England Sheets, INC.
Timeline
Call Center Agent
Amiga Services
01.2024 - 12.2024
Freelance Graphic Designer
Self-employeed
04.2023 - Current
Cabinetmaker and Installer
Self Employed
04.2023 - 12.2024
Customer Service & Pack-out Associate
The Home Depot
01.2020 - 04.2023
Product Associate
New England Sheets, INC.
12.2018 - 12.2019
Clamp Truck Operator
Sappy Warehouse
08.2017 - 11.2018
Associate Degree - Graphic Design
Liceo Arts & Technology College