Emanuel Silva Carreras
Toa Alta
Summary
Dynamic leader with proven expertise in team leadership and strategic planning, honed at Farmacias Caridad and CVS Pharmacy. Excelled in enhancing customer satisfaction and financial management, achieving significant business growth. Skilled in staff training and development, and adept at fostering strong client relationships through exceptional communication.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
Work History
Manager
Farmacias Caridad
05.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Manager in Training
CVS Pharmacy
07.2021 - 03.2024
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Used company reports to analyze sales, gross profit and inventory activities.
Supervisor
CVS Pharmacy
01.2010 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
Cien Creditos Aprobados - Business Administration
Universidad De Puerto Rico
Bayamón, Puerto RicoHigh School Diploma -
Christian Nazarene Academy
Toa Baja, Puerto Rico05-2005
Skills
- Team Leadership
- Verbal and written communication
- Staff Training and Development
- Staff Management
- Strategic Planning
- Sales Techniques
- Schedule Preparation
- Sales management
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Manager
Farmacias Caridad
05.2024 - Current
Manager in Training
CVS Pharmacy
07.2021 - 03.2024
Supervisor
CVS Pharmacy
01.2010 - 04.2021
Cien Creditos Aprobados - Business Administration
Universidad De Puerto Rico
High School Diploma -
Christian Nazarene Academy
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