Summary
Work History
Education
Skills
Websites
Accomplishments
Awards
Languages
Timeline

Emelly Jimenez

Comerio

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Synchrony Financial
  • Assisted customers with credit card accounts, ensuring timely resolution of inquiries
  • Maintained compliance with quality and financial regulations in the banking industry
  • Stayed updated on changes in credit account portfolios and provided support to other credit portfolios as needed
  • Managed confidential information and ensured adherence to banking laws
  • Demonstrated proficiency in computer skills, including multitasking in multiple windows and utilizing Microsoft Outlook
  • Handled inbound calls from cardholders, prioritizing exceptional customer service.

ADMINISTRATIVE ASSISTANT

Badrena & Perez, Inc.
  • Managed administrative tasks including data entry, filing, and typing
  • Increased accounts receivable collection to 85% - 90%
  • Organized physical archives and transitioned paperwork to electronic format
  • Provided support to the President, Office Manager, and Engineer Processed purchase orders and coordinated equipment delivery logistics
  • Prepared reports for accounts payable, accounts receivable, and client invoices
  • Conducted internal inventory control and performed light accounting tasks
  • Managed payroll and maintained confidentiality of sensitive information.

Administrative Assistant

Torres Air Conditioning, Inc.
06.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Developed filing system for historical documents, preserving important company records and improving access to information.

Education

ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION -

National University College, San Juan, P.R.

ASSOCIATES DEGREE IN SECRETARY SCIENCES -

MBTI Business Training Institute, San Juan, P.R.

Skills

  • Bilingual: Spanish and English
  • Organizational Skills
  • Inventory Management
  • Customer Support
  • Customer Assistance
  • Interpersonal Relations
  • Accounts Payable
  • Accounts Receivable
  • Office Programs
  • Quickbooks
  • English Native
  • Spanish Native
  • Problem-Solving
  • Fluent Bilingualism
  • Language translation
  • Call center experience
  • Payment Processing
  • Document Translation
  • Call Management
  • Payment Collection
  • Call Center Operations
  • Caller Assistance
  • Records Review
  • Database Management
  • Account Management
  • CRM Systems
  • Refund Processing
  • CRM Software Usage
  • Claims Evaluation
  • Database Maintenance
  • Eligibility Determination
  • Language Fluency
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Data Entry
  • Problem Resolution
  • Microsoft Office
  • Understanding Customer Needs
  • Calm Under Pressure
  • Work Prioritization
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Customer Relations
  • Multi-line phone talent
  • Professional telephone demeanor
  • MS Office
  • Money handling abilities
  • Remote Office Availability
  • Call Documentation
  • Customer Data Confidentiality
  • Document and Records Management
  • Administrative and Office Support
  • Order documentation
  • Sales and Upselling
  • Order Processing
  • Following scripts
  • De-Escalation Techniques
  • Product and service knowledge
  • Policies and Procedures Adherence
  • Customer Account Management
  • Order and Refund Processing
  • Account Updates
  • CRM Software
  • Report Generation
  • Data Management
  • Quality Assurance Controls
  • Key holder experience
  • POS systems expert
  • Report creation
  • Inbound Call Management
  • Call Metrics
  • Billing Adjustments and Refunds
  • Salesforce CRM
  • Process Improvement

Accomplishments

  • Documented and resolved disputes which led to customer satisfaction.
  • Supervised team of 3 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Awards

Quality Award, 2013

Languages

Spanish
Advanced (C1)
English
Advanced (C1)

Timeline

Administrative Assistant - Torres Air Conditioning, Inc.
06.2024 - Current
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - Synchrony Financial
ADMINISTRATIVE ASSISTANT - Badrena & Perez, Inc.
National University College - ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION,
MBTI Business Training Institute - ASSOCIATES DEGREE IN SECRETARY SCIENCES,

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Emelly Jimenez