Open To Work
EMELY A. RIVERA COLON
Carolina
Summary
Bilingual (English-Spanish) professional with extensive experience in customer service, team leadership, client coordination, and administrative support. Completing final coursework toward a Bachelor's degree in Criminal Justice. Known for reliability, professionalism, and strong communication skills. Seeking a full-time, benefit-eligible position in customer service, administration, social services, or community-based programs.
Overview
8
8
years of professional experience
Work History
Sales Leader / Assistant Manager
JOURNEYS KIDZ
07.2018 - Current
- Trained staff on product knowledge and selling techniques to improve client engagement.
- Coordinated staff schedules and conducted training sessions to ensure optimal team performance
- Supervised daily operations to enhance customer satisfaction
- Resolved customer concerns efficiently
- Provided professional service to clients and families
- Handled documentation tasks to ensure accurate record-keeping
- Facilitated communication with customers in English and Spanish to enhance service quality.
Sales Associate
FOREVER CRYSTALS
08.2020 - 04.2021
- Delivered customer service and sales support to enhance customer satisfaction and drive sales.
- Trained new team members on cash register operation, stock procedures, and customer service to ensure smooth onboarding.
- Supported daily operations and organization to maintain efficient store functionality.
- Facilitated communication with customers in English and Spanish to enhance service quality.
Education
Bachelor's Degree - Criminal Justice
UNIVERSIDAD DE PUERTO RICO EN CAROLINA
Carolina, P.R.06-2026
High School Diploma -
COLEGIO SANTA GEMA
Carolina, PR05-2018
Skills
- Customer Service & Client Relations
- Team Leadership & Supervision
- Conflict Resolution & Problem Solving
- Bilingual Communication (English / Spanish)
- Conflict management
- Scheduling, Documentation & Follow-Up
- Computer & Office Systems
- Confidential Information Handling
- Valid Driver's License
- Immediate Availability
References
Available upon request
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$60000/yr - $200000/yrTimeline
Sales Associate
FOREVER CRYSTALS
08.2020 - 04.2021
Sales Leader / Assistant Manager
JOURNEYS KIDZ
07.2018 - Current
Bachelor's Degree - Criminal Justice
UNIVERSIDAD DE PUERTO RICO EN CAROLINA
High School Diploma -
COLEGIO SANTA GEMA