Emil Urbina

• Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
• Launched new product lines by conducting extensive competitor analysis and identifying gaps in the existing market offerings.
• Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
• Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.

• Developed strong relationships with key industry players, resulting in new partnerships and business opportunities.
• Generated significant revenue growth by identifying and capitalizing on market trends and potential areas for expansion.
• Enhanced company reputation through strategic networking, relationship-building, and excellent customer service delivery.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Streamlined internal processes for better efficiency in account management tasks.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Managed high-profile projects, ensuring timely completion within budget constraints while maintaining exceptional quality standards.

• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Increased efficiency in resource allocation by conducting detailed business requirements analysis.
• Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
• Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.

• Streamlined reporting methods by automating data collection and analysis procedures.
• Supported project managers in achieving project goals through timely and accurate data insights.
• Facilitated change management efforts by analyzing impacts and developing targeted recommendations for implementation.
• Evaluated software solutions, participating in vendor selection processes to choose systems that best aligned with company needs.
• Created comprehensive documentation for business processes, enhancing overall organizational efficiency and knowledge sharing.

 In charge of supervising Quality Assurance Personnel on preliminary assessments and work orders for contractors. Working alongside US Army Corps of Engineers for FEMA'S Blue Roof project in PR.

Responsible for the evaluation of losses and damages to housing structures due Hurricane Maria. Generate reports for insurance claims.