Emilia Gil Peña
Carolina
Summary
Talented Assistant Leader with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Assistant Store Leader
VALIJA
Carolina
06.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained over 10+ new employees in proper customer service techniques and styling tips.
- Provided feedback on employee performance based on observed results during training sessions.
- Analyzed store performance data to identify trends in consumer buying habits.
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Style Specialist
VALIJA
Carolina
11.2021 - 06.2023
- Assisted customers with selecting clothing, shoes and accessories that suited their individual style preferences.
- Provided personalized styling advice based on customer needs and budget considerations.
- Advised customers on how to mix-and-match items from different collections for a unique look.
- Maintained up-to-date knowledge of current fashion trends, styles, fabrics, colors.
- Maintained neatness of the store by organizing clothing racks, shelves, display tables.
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
- Flattered customer bodies by selecting appropriate, on-trend clothes.
- Demonstrated knowledge of store products and services.
Education
Bachelor of Science - Biology
Universidad Interamericana De Puerto Rico
San Juan05-2025
Skills
- Operations Oversight
- Business Development
- Customer Relations
- Personal styling
- Content Management Systems
- Employee Scheduling
- Sales monitoring
- Task Delegation
- Product and service knowledge
- Cash Register Operation
- Customer Service
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Assistant Store Leader
VALIJA
06.2023 - Current
Style Specialist
VALIJA
11.2021 - 06.2023
Bachelor of Science - Biology
Universidad Interamericana De Puerto Rico
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