Emily Mercado
San Juan
Summary
I am a motivated customer service associate with more than 10 years of experience in retail and theater. Highly driven employee with an upbeat and positive attitude, dedicated to maintain customer satisfaction, and utilize my knowledge and experience to help contribute to the company's overall success.
Overview
12
12
years of professional experience
Work History
Cashier
Burlington
10.2024 - 06.2025
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained cleanliness and organization of checkout areas, contributing to a positive shopping environment.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Sales Associate
Condom World
05.2020 - 02.2022
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
Usher/Box Office Associate
The Film Society Of Lincoln Center
02.2017 - 01.2020
- Using Tessitura Software to provide timely transactions of ticket purchases.
- Answering incoming telephone calls pertaining to movie show-times, memberships, hours of operation, and assisting customers with all company website issues.
- Handling customer complaints, directing patrons, and providing information about current and future events.
- Handled cashier responsibilities in the Box Office and concession stands.
Guest Service Associate
Play Station Theater
03.2015 - 02.2017
- Greeted and directed guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and providing assistance whenever necessary.
- Monitored the consumption of alcohol to ensure responsible drinking and no underage drinking was taking place.
- Managed the Coat Check Unit.
- Scanned tickets at the entrance of the facility.
Souvenir Worker/Cashier
Madison Square Garden
11.2013 - 01.2016
- Operated cash register for cash and credit card transactions.
- Stocked, tagged, and displayed merchandise as required.
- Advertised current promotions, answered questions about store policies, and addressed customer concerns.
- Placed special orders and called other stores to find desired items.
Education
Juan Suarez Pelegrina
Aguadilla, PR2011
Skills
- Fluent in Spanish and English
- Knowledge of POS & Tessitura Software
- Knowledge of MS Office Software
- Creative problem solver
- Excellent communication skills
- Quick learner and reliable multi-tasker
Timeline
Cashier
Burlington
10.2024 - 06.2025
Sales Associate
Condom World
05.2020 - 02.2022
Usher/Box Office Associate
The Film Society Of Lincoln Center
02.2017 - 01.2020
Guest Service Associate
Play Station Theater
03.2015 - 02.2017
Souvenir Worker/Cashier
Madison Square Garden
11.2013 - 01.2016
Juan Suarez Pelegrina