Emmanuel Garcia Trinidad
Carolina
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Supervisor
GMD PR
San Juan
05.2023 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Operational Team Lead
GMD PR
San Juan
09.2019 - 05.2023
- Managed daily duties as distribution of staff to cover flights inbound and outbound.
- Implemented corrective actions promptly whenever required.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Provided daily operational reports to supervisors and management.
Sales Associate
Kmart
Carolina
05.2019 - 08.2019
- Customer service.
- Sales responsibility in the home appliances department.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- In charge of maintaining assigned department in excellent conditions.
- Provide support in several other store departments.
Education
Some College (No Degree) - Finance
University of Puerto Rico - Carolina
Carolina Skills
- Staff Management
- Schedule Development & Planning
- Strategic Planning
- Fully Bilingual (Spanish & English)
- Vast knowledge in Microsoft Word, Excel & PowerPoint
- Some knowledge in Airlines system such as: Copa, AirCanada, WestJet, Iberia SkyCana and Global X
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Supervisor
GMD PR
05.2023 - Current
Operational Team Lead
GMD PR
09.2019 - 05.2023
Sales Associate
Kmart
05.2019 - 08.2019
Some College (No Degree) - Finance
University of Puerto Rico - Carolina
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