Emmanuel González-Febres
Carolina
Summary
To whom it may concern:
It would be the right opportunity to implement each and every one of the processes learned. Thus, I can get the most out of it and experience while efficiently helping to expose the maximum potential of the processes. Assuming that the workload will be a challenge to work on, but we will definitely learn in the process, offering excellent customer service while developing and practicing better teamwork, in order to achieve the goals and expectations that have the company for us.
I am professional with experience in customer service, sales, and continuous improvement of various processes. Extensive background in customer service roles at Sam's Club and specialized sales of solar panels. Additionally, as a part-time military member in transportation, I have developed strong leadership, teamwork, and efficient resource management skills. Passionate about providing effective solutions and continuous improvements in any work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Solar Energy Consultant
Bright Panel Solar
05.2023 - Current
- Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
- Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
- Assisted clients in navigating local permitting processes and securing financing options for their projects.
- Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
- Fostered positive working relationships with utility companies to expedite interconnection processes for clients'' systems.
- Maintained up-to-date knowledge of industry trends, regulations, and innovations through continuous professional development.
- Increased solar energy adoption by conducting comprehensive consultations with potential clients.
Transportation Driver
Army National Guard
12.2021 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Efficiently loaded and unloaded cargo using appropriate tools and equipment to minimize damage risk.
- Managed accurate logbooks documenting hours of service, mileage, and cargo details in compliance with federal guidelines.
Sales Associate
Sam’s Club
10.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor Of Engineering - Logistics And Materials Management
University of Puerto Rico At Bayamón
Bayamón05.2018
Assistant Mechanic - Automotive Mechanics
Pertra Zenón De Fabery
Trujillo Alto 05.2012
Skills
- Solar System Design
- Incentive Programs
- Training and education
- Sales strategy development
- Multitasking Strengths
- Customer Service
- Excellent People Skills
- Product and Service Sales
- Sales Expertise
- Inventory Control Procedures
- Retail Loss Prevention
- Persuasive Selling
- Effective Selling Techniques
Accomplishments
Helping the company reduce overtime expenses by reorganizing delivery routes and balancing driver loads.
Restructuring the production line to reduce product bottlenecks and the gap between completed and pending orders, thereby managing daily orders more quickly.
Certification
Combat Life Saver Certification.
Languages
Spanish
Advanced (C1)
English
Upper intermediate (B2)
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementHealthcare benefits401k matchWork-life balanceWork from home optionFlexible work hoursTeam Building / Company RetreatsInterests
I am genuinely excited about the opportunity to join this company and contribute to its success The prospect of implementing the processes I have learned and maximizing their potential resonates deeply with me I am eager to immerse myself in the challenges of the role, knowing that each one represents an opportunity for growth and learning Additionally, the chance to provide excellent customer service while fostering a culture of teamwork aligns perfectly with my values and professional aspirations I am completely enthusiastic about the possibility of joining your team and making a significant impact
Timeline
Solar Energy Consultant
Bright Panel Solar
05.2023 - Current
Transportation Driver
Army National Guard
12.2021 - Current
Sales Associate
Sam’s Club
10.2018 - Current
Bachelor Of Engineering - Logistics And Materials Management
University of Puerto Rico At Bayamón
Assistant Mechanic - Automotive Mechanics
Pertra Zenón De Fabery
Combat Life Saver Certification.
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