Engol M. Laboy Torres
Villalba
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
House Of Representative
San Juan, Puerto Rico
06.2015 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist Assistant
Municipality of Villalba
Villalba, Puerto Rico
07.2011 - 08.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Auxiliar Administrative
Departament of Education
Villalba, Puerto Rico
06.2010 - 07.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
Doctor of Business Administration - Business Management
Universidad Ana G. Méndez – División Online
Florida, United States06.2027
MBA - Planning And Strategy
NUC University – División Online
San Juan, Puerto Rico12.2021
BBA - Business Management
NUC University – División Online
San Juan, Puerto Rico07.2019
Associate of Business Administration - Banking And Financial Support Services
Instituto De Banca Y Comercio
Ponce, Puerto Rico08.2014
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Customer and client relations
Certification
IRB Training (CITI Program, Exp. Sept. 2022, Venc. Sept. 2024, ID: 51450865)
RCR Training (CITI Program, Exp. Sept. 2022, Venc. Sept. 2026, ID: 51450870)
Timeline
Administrative Assistant
House Of Representative
06.2015 - 08.2017
Receptionist Assistant
Municipality of Villalba
07.2011 - 08.2012
Auxiliar Administrative
Departament of Education
06.2010 - 07.2012
Doctor of Business Administration - Business Management
Universidad Ana G. Méndez – División Online
MBA - Planning And Strategy
NUC University – División Online
BBA - Business Management
NUC University – División Online
Associate of Business Administration - Banking And Financial Support Services
Instituto De Banca Y Comercio