Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Enrique Hernandez

Isabela,Puerto Rico

Summary

In search of a job where I can acquire more experience in the workforce as I help achieve the company's goals. I am a fast learner and a compromised team player.

Overview

3
3
years of professional experience
2025
2025
years of post-secondary education

Work History

FEMA Call Center Representative

Capitol bridge
Isabela, Puerto Rico
10.2024 - Current
  • Disaster Relief Agent T1, FEMA Disaster Relief project.
  • Assists survivors /applicants to be able de receive funds for Home repairs, Personal Property and any loss due to an atmospheric disaster.
  • Assist disaster survivors with their application process for FEMA disaster assistance. verifying documents and requesting further information to help them obtain support for disaster related damages.
  • Assisted with both English and Spanish call lines.

Customer Service Representative

Açaí Express
Aguadilla
12.2023 - 05.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Cashier
  • Inventory
  • Managed opening and closing of the establishment.
  • Dishwasher and cleaner
  • Food preparation

GTAX

Amarilys bello
Aguadilla
01.2022 - 01.2023
  • Filling and data entry
  • Phone etiquette

Education

Academia Adventista Del Noroeste
Agaudilla , Puerto Rico

Skills

  • Application processing
  • Bilingual support
  • Crisis communication
  • Customer service
  • Information verification
  • Team collaboration
  • Documentation and reporting
  • Time management
  • Computer wise

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

FEMA Call Center Representative

Capitol bridge
10.2024 - Current

Customer Service Representative

Açaí Express
12.2023 - 05.2024

GTAX

Amarilys bello
01.2022 - 01.2023

Academia Adventista Del Noroeste
Enrique Hernandez