Enrique Ortiz Figueroa
Bayamón
Summary
Charismatic IT Specialist with over 6+ years of experience in Information Technology. Expert with a wide variety of security, engineering, networking, and operating system software. Seeking a position to utilize my skills and abilities. Achieve professional growth while being resourceful, innovative and flexible adding the best practices to your esteemed organization as an active member.
Overview
6
6
years of professional experience
Work History
IT Administrator
Require Technology
09.2022 - Current
- Assist in corporation with 200+ employees from different types of companies (6+).
- Orientation and implementation of Microsoft Office 365 tools; Teams, Outlook (IMAP),
Sharepoint, OneNote and OneDrive. - Implemented Freshworks ticketing systems with inventory.
- Administrate RICOH, HP and Xerox printers.
- Installation and basic configuration of voice telephony over IP (VOIP) Grandstream.
- Upgraded all computers and laptops for increased productivity.
- Digital projects of infographics and forms for Human Resources.
- Assist in accounting programs; Quickbooks and Sage 50.
- Assist employees in improving their day-to-day work while using the necessary tools.
- Analyze the infrastructure in search of areas that require security improvements.
- Google business page management.
- Visit to clients such as the San Juan City Hall and 911 buildings.
IT Administrator
LinkActiv
01.2022 - 06.2022
- Assisted in Call Center building with over 1,200+ employees.
- Managed Uptivity Program this includes audio, video and users management.
- Managed OrecX Program including audio, video and users management.
- Basic network monitoring in PRTG.
- Basic Fortigate configuration including users, VPN and wildcards.
- Worked with campaign Supervisors for coordination and configuration of computers, user AD,
Avaya One X and Orecx, for new weekly groups. - Used Manage Engine Program for reports and user management.
- Managed tickets with internet providers (ISP).
- Basic server configuration with RAID.
- AnyDesk client configuration.
Sr. IT Technician
LinkActiv
05.2020 - 01.2022
- Assisted in Call Center building with over 1,200+ employees.
- Managed Freshworks ticket system.
- Worked hand-in-hand with supervisors to bring daily tasks to the IT team, including covering
their vacations. - Worked with Human Resources to coordinate the new weekly groups and including employee
terminations. - Avaya One X equipment configuration.
- Installation and configuration of Forti-VPN and Global Protect.
- Workflow improvements such as;
o Digital forms
o Linux FOG server to replicate images.
o Equipment inventory with Freshworks system. - RICOH printer configuration.
- Basic work in patch panels and Cisco switch to patch new areas according to their VLAN.
- Worked ‘On-Call’ during emergency events.
Jr. IT Administrator
MILLENNIAL NETWORKS
10.2017 - 03.2020
- Assisted in the clinical studies research building with 100+ employees, including assistance for
clients of the other companies such as telephony and management of the Itarian RMM ticket
system. - Assisted in the creation and implemented the Clinical EMR system.
- Changed the infrastructure; Fortigate Firewall, Ubiquiti switch and Ubiquiti AP.
- Installation and basic configuration of voice telephony over IP (VOIP) Grandstream.
- VMWare system; automatic backups, computers and virtual servers.
- Basic management of Windows servers; Active Directory with Azure and Azure Blob Storage.
- Email migration from Google to Microsoft.
- RICOH printer management and configuration.
- Management and basic web design pages with Wordpress from Bluehost.
- Managed the security camera system, access by digital cards and air conditioning controller for
the building. - Assisted in accounting programs; Quickbooks and Sage 50.
- Provided coaching and training to new hires.
Education
Bachillerato - Business Administration in Information Networks
Universidad Central De Bayamon
Bayamon2025
Skills
- Office 365
- Network Troubleshooting
- Windows Servers
- Mac Support
- Helpdesk Specialist
- Analytical and Critical Thinking
- Service Quality
- Project Planning
- Team Work
- Team Leader
Programs
Windows OS - Linux OS - Virtualization - Microsoft Office 365 - Azure - Networks - Printers - Security - WordPress - AWS (Basic) - Remote Control - Hardware - Servers - Cisco (Basic) - Fortigate - Uptivity - OrecX - Grandstream - Freshworks - Manage Engine - Itarian - AnyDesk - Sharepoint - MacOS - Training - Team Work - Work From Home
Timeline
IT Administrator
Require Technology
09.2022 - Current
IT Administrator
LinkActiv
01.2022 - 06.2022
Sr. IT Technician
LinkActiv
05.2020 - 01.2022
Jr. IT Administrator
MILLENNIAL NETWORKS
10.2017 - 03.2020
Bachillerato - Business Administration in Information Networks
Universidad Central De Bayamon
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