ERICA G. ODIOT RINCON
Miami
Summary
Accomplished Quality and Signature Programs Director with 5+ year of experience in Gerontology skilled at implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
12
12
years of professional experience
Work History
Quality & Signature Programs Director
MedHoldings
12.2020 - Current
- Provided strategic leadership to ensure that all Insignia Senior Living communities (9) consistently met and exceeded quality metrics, prioritizing resident safety and well-being to enhance their happiness and overall quality of life.
- Conduct periodic inspections to assure policies and best practices are being followed
- Delivered timely and precise weekly, monthly, and quarterly reports, actively engaging in executive meetings to provide insights and coordinate cross-functional efforts to drive operational excellence and quality outcomes.
- Led and executed various special projects aimed at enhancing operational efficiency, resident satisfaction, and overall quality of care within Insignia Senior Living communities. Update written quality policies, procedures and job descriptions
- Organized and executed drills and mock inspections to identify areas for improvement and provide actionable recommendations to enhance operational efficiency and safety protocols across Insignia Senior Living communities.
- Help onboard and train administrative staff in resident care and assure proper credentials are kept updated
- Certify all staff in memory care program certification and oversee activities directors' monthly activities schedule
- Oversee and implementation of Signature Programs: Activities, Dinning, Fall prevention, and Memory Care
- Assure all associate and resident annual surveys are completed
- Lead and oversee special projects within communities, such as remodeling, construction, and community improvements
- Work along sales and marketing team with strategies to ensure good customer service and promote sales
- Represent communities and build positive relationships with business, community and industry leaders in the industry
- Maintain COO and CEO informed of any incidents, accidents or events that might need intervention or have legal or financial repercussions
- Creates metrics and supports Executive Director's and Resident Care Directors in maintaining compliance with local, state and federal regulations
- Worked in overview and creation of procedures, processes and signature programs of elderly care startup business CareHelpers
- In charge of coordinating company related events, for internal and external outreach.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Memory Care Program Coordinator / Director of Enrichment Program
Insignia Senior Living, Miramar Living Community
12.2017 - 12.2020
- Planned and executed activities for 75 residents in assisted living community, hospice, and memory care units
- Promoted healthy lifestyles and social engagement while ensuring personalized adjustment of each resident to senior living community
- Provided assistance to new residents and their families with admission and maintained ongoing relationships with them
- Coordinated Memory Care Programs with the Resident Care Director, Social Worker, and administrative team
- Conducted training sessions on elderly and dementia care for staff of 9 communities in Puerto Rico and Panama, signature program 'Seasons Memory Care'
- Collaborated with management team to plan and implement staff orientation and training programs in all areas of resident care
- Worked along marketing team for creative content in community, including competitor analysis and program/service development
- Contributed to development of COVID-19 protocols for communities, ensuring safe environments for staff and residents.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Designed program implementation and maintenance plan.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
Psychogerontology Intern
Vitalia Elderly Day Care Center
01.2017 - 04.2017
- Conducted individual therapy sessions for 50 patients, adapting tasks to their specific physical and cognitive needs, using The Hoffmann method
- Conducted follow-up and re-entry evaluations of patients and compiled results
- Developed and implemented cognitive workshops for memory care patients
- Assisted in adaptation of new patients to the center and provided them with necessary support
- Conducted and evaluated cognitive tests, such as Mini-Mental State Examination (MMSE) and Goldberg's Anxiety and Depression Scales, to assess patients' cognitive and emotional well-being.
Administrative Assistant
Miramar Living an Insignia Senior Living Community
02.2016 - 08.2016
- Planned, scheduled, implemented and evaluated programs for individual and/or group activities based on patient and group needs
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Worked along Executive Director to evaluate and manage budgets for administrative activities
- Assisted in managing office supplies and equipment inventory
- Provided administrative support in caring for executives with diverse needs and challenges
- Worked directly with family members to address their concerns and provide solutions
- Offered constructive feedback to improve efficiency of administrative processes
- Delivered excellent customer service and communicated information to internal and external stakeholders.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant - Oncology Department
Advance Hematology And Oncology Group
07.2012 - 11.2012
- Performed registration of patients prior to medical consultation; serviced average of 120 patients daily
- Coordinated follow-up and treatment appointments; generated statistical reports of patients
- Entered and registered patient data into ONCO EMR electronic medical records system.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Master Of Science - Psycogerontology
Universidad Complutense Madrid
Madrid, ES02.2018
Master Of Arts - Gerontology. in Professional Geriatric Care Mgmt.
Nova Southeastern University
Ft. Lauderdale 08.2017
Bachelor Of Science - Biomedical Sciences
Interamerican University of Puerto Rico
San Juan, Puerto Rico06.2015
Skills
- Proactive mindset
- Strategic Planning
- Project Management
- Training Coordination
- Project Coordination
- Standard Operating Procedures
- Team Oversight
- Persuasive communication style
- Attention to Detail
- Problem-Solving
- Customer service experience
- Program Improvements
- Policy and procedure improvements
Websites
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Quality & Signature Programs Director
MedHoldings
12.2020 - Current
Memory Care Program Coordinator / Director of Enrichment Program
Insignia Senior Living, Miramar Living Community
12.2017 - 12.2020
Psychogerontology Intern
Vitalia Elderly Day Care Center
01.2017 - 04.2017
Administrative Assistant
Miramar Living an Insignia Senior Living Community
02.2016 - 08.2016
Administrative Assistant - Oncology Department
Advance Hematology And Oncology Group
07.2012 - 11.2012
Master Of Science - Psycogerontology
Universidad Complutense Madrid
Master Of Arts - Gerontology. in Professional Geriatric Care Mgmt.
Nova Southeastern University
Bachelor Of Science - Biomedical Sciences
Interamerican University of Puerto Rico
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