Eric J Nieves Morales
Naranjito
Summary
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Trained in Avimark and Fearfree courses. Dedicated candidate with extensive experience providing support to animals and owners alike . Skilled in monitoring animal vitals and meeting task deadlines. Highly organized and works well in team environments.
Overview
3
3
years of professional experience
Work History
Veterinary Receptionist
Luis C Buitrago DVM
08.2022 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of a veterinary when needed.
- Answered owner animal health questions and advised on best care practices.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owners, and documenting presenting condition.
Veterinary Assistant
Roberto Suárez DVM
03.2022 - 08.2022
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- In charge of supply management and restock.
Education
Veterinary Assistant With Pet Grooming - Veterinarian Assisting
Adtec College
Manatí 03.2022
Skills
- Reception Area Maintenance
- Customer Service
- Effective Multitasking
- Compassionate Care
- Billing and Invoicing
- Appointment Scheduling
- Teamwork and Collaboration
- Documentation and Recordkeeping
- Data Entry
- Time Management
- Adaptable and Flexible
- Problem-Solving
- Computer Proficiency
- Patient Scheduling
- Insurance Claims
- Payment Collection
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Veterinary Receptionist
Luis C Buitrago DVM
08.2022 - Current
Veterinary Assistant
Roberto Suárez DVM
03.2022 - 08.2022
Veterinary Assistant With Pet Grooming - Veterinarian Assisting
Adtec College
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