Dynamic and results-driven with experience in business sales, marketing, and management within the retail and distribution industries, especially food & beverage. Skilled in developing strategic marketing plans, client relations, and market research. Fluent in both English and Spanish, with a strong foundation in digital tools such as Microsoft Word, Excel, and PowerPoint. Passionate about wine & liquor industry, real estate, and pursuing certifications in sommelier expertise and project management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marketing Coordinator
The House Wine, Beer & More
San Juan
04.2024 - Current
Developed and executed marketing plans for trade shows, promotional events, and internal initiatives to increase brand awareness.
Managed relationships with external vendors to negotiate cost-effective contracts and ensure successful project delivery.
Boosted brand visibility and customer engagement through targeted social media, print, and email campaigns.
Conducted market research and competitive analysis to identify industry trends and strategic opportunities.
Created and managed social media campaigns, increasing audience engagement and brand reach.
Designed and executed creative email marketing campaigns to drive sales growth.
Oversaw marketing collateral production, including copywriting, images, videos, and other promotional materials.
Enhanced website content and SEO strategies to improve search engine rankings and online visibility.
Fostered partnerships with influencers and industry leaders to amplify brand messaging.
Organized and executed product tastings, presentations, and brand showcases to attract potential clients and partners.
Streamlined event planning processes to ensure the success of product launches and promotional campaigns.
Implemented customer feedback mechanisms to enhance product offerings and strengthen client relationships.
Established and optimized business development strategies based on market data, company targets, and budget considerations.
Executed comprehensive marketing plans that consistently met or exceeded revenue growth targets.
Assistant Store Manager
SuperMax
San Juan
11.2023 - 04.2024
Managed opening and closing procedures and recommended changes to enhance efficiency for an online-only, delivery-based supermarket retail store (Darkstore).
Suggested implementing a 'suggested order' algorithm to facilitate and automate supplier orders for each department.
Responded to customer concerns, working with management to significantly improve customer satisfaction ratings.
Analyzed customer feedback and implemented strategies to enhance the overall customer experience.
Supervised and mentored staff, improving skills and achieving daily operational objectives.
Assisted the Store Manager in analyzing sales trends to optimize store performance.
Provided budgeting support to maintain financial stability.
Streamlined inventory management with regular audits, precise ordering, and efficient stock organization.
Developed and maintained strong relationships with vendors to ensure timely product delivery.
Established clear communication channels and optimized scheduling for improved team coordination.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements.
Increased employee retention by improving training programs in customer service and product knowledge.
Verified inventory counts to stay within budget and maintain financial accuracy.
Key Account Manager
Pan American Grain
San Juan
12.2017 - 05.2020
Conducted regular account reviews with clients to assess performance, identify growth opportunities, and strengthen relationships.
Analyzed sales and customer data to identify trends and increase profitability.
Managed key accounts such as Costco, Walgreens, CVS, Duty-Free Shops, and Military Bases.
Help assist the company's top sales division manager tend to the company's top clients/accounts such as Walmart & Sam's Club.
Supervised a team of five DSD (Direct-Store-Distribution) vendors, ensuring efficient in-store execution.
Created and implemented in-store marketing displays for seasonal promotions.
Developed and delivered customized product presentations for key clients, positioning products effectively.
Built and maintained strong client relationships, increasing retention and repeat business.
Coordinated with internal teams to ensure timely product delivery and meet client expectations.
Conducted market analysis to identify new sales opportunities and expand the client base.
Collaborated with marketing teams to create targeted promotional materials, increasing brand visibility.
Developed sales forecasts to meet daily, monthly, and annual revenue targets.
Improved client retention rates through personalized follow-up strategies and proactive problem-solving.
Achieved or exceeded company-defined sales quotas.
Attended industry events and conferences to network and promote company offerings.
Maintained current knowledge of marketplace trends and industry developments.
Fostered long-term customer loyalty through responsive communication.