Erick Daniel Rivera
Bayamón
Summary
Talented Intake Specialist offering 2 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Excelling in data management and customer service. Bilingual and proficient in Microsoft 360 ans Mac OS. Also a great sales person with more that 5 years of experience in sales, customer service, visuals and retail presentations.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
National Youth Advocate Program
1801 Watermark Dr. Suite 200 Columbus OH 43215, US
07.2023 - 07.2025
- Responsible for following the placement procedure, interagency correspondence and required agency and federal database case file information.
- Reviewing and updating the referral and case file information in the government database for each minor.
- Opening and maintaining case files for each minor NYAP's electronic health record system.
- Communicating with foster families routinely, verbally and in writing.
- Compiling data and distributing statistical reports to supervisors detailing intake service reception activities. Expert use of electronic database reporting and Excel is essential.
- Excellent customer service skills with a focus on caring for people, connecting communities and promoting peace.
Sales Associate
Puravida Surf Shop
Plaza Los Palacios, Bayamón PR.
08.2020 - 06.2023
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories to track stock levels.
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
Store Manager
Aroma Di Café - Bistro Coffee Shop
Metro Office Park, Guaynabo, PR
07.2018 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Served food / beverages.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Conducted inventories to track stock levels.
- Performed cashier duties, customer service and Cleaning duties.
Education
Biology
Universidad Interamericana - Recinto Metropolitano
San Juan, Puerto RicoHigh School Diploma -
Colegio Nuestra Señora De La Providencia
San Juan, Puerto Rico05-2007
Skills
- Able to work under many responsibilities and maintain the same level of professionalism
- High level of capacity and performance
- Team work
- Fully bilingual
- Knowledge in Microsoft Office 365 and Mac OS
Timeline
Intake Coordinator
National Youth Advocate Program
07.2023 - 07.2025
Sales Associate
Puravida Surf Shop
08.2020 - 06.2023
Store Manager
Aroma Di Café - Bistro Coffee Shop
07.2018 - 05.2022
Biology
Universidad Interamericana - Recinto Metropolitano
High School Diploma -
Colegio Nuestra Señora De La Providencia