Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erick Daniel Rivera

Bayamón

Summary

Talented Intake Specialist offering 2 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Excelling in data management and customer service. Bilingual and proficient in Microsoft 360 ans Mac OS. Also a great sales person with more that 5 years of experience in sales, customer service, visuals and retail presentations.

Overview

7
7
years of professional experience

Work History

Intake Coordinator

National Youth Advocate Program
07.2023 - 07.2025
  • Responsible for following the placement procedure, interagency correspondence and required agency and federal database case file information.
  • Reviewing and updating the referral and case file information in the government database for each minor.
  • Opening and maintaining case files for each minor NYAP's electronic health record system.
  • Communicating with foster families routinely, verbally and in writing.
  • Compiling data and distributing statistical reports to supervisors detailing intake service reception activities. Expert use of electronic database reporting and Excel is essential.
  • Excellent customer service skills with a focus on caring for people, connecting communities and promoting peace.

Sales Associate

Puravida Surf Shop
08.2020 - 06.2023
  • Assisted customers with product selection, sizing and styling.
  • Developed promotional strategies to increase sales volume.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Conducted inventories to track stock levels.
  • Organized stockroom shelves according to size, color or style.
  • Processed transactions using a point-of-sale system.


Store Manager

Aroma Di Café - Bistro Coffee Shop
07.2018 - 05.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Served food / beverages.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Conducted inventories to track stock levels.
  • Performed cashier duties, customer service and Cleaning duties.

Education

Biology

Universidad Interamericana - Recinto Metropolitano
San Juan, Puerto Rico

High School Diploma -

Colegio Nuestra Señora De La Providencia
San Juan, Puerto Rico
05-2007

Skills

  • Able to work under many responsibilities and maintain the same level of professionalism
  • High level of capacity and performance
  • Team work
  • Fully bilingual
  • Knowledge in Microsoft Office 365 and Mac OS

Timeline

Intake Coordinator

National Youth Advocate Program
07.2023 - 07.2025

Sales Associate

Puravida Surf Shop
08.2020 - 06.2023

Store Manager

Aroma Di Café - Bistro Coffee Shop
07.2018 - 05.2022

Biology

Universidad Interamericana - Recinto Metropolitano

High School Diploma -

Colegio Nuestra Señora De La Providencia

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Erick Daniel Rivera