Erik Falcon Contreras
Caguas
Summary
Skilled Customer Service Representative with proven expertise in problem-solving and critical thinking, honed at Conduent and Atento. Excelled in resolving escalated customer concerns with empathy, achieving satisfactory outcomes for both clients and the company. Demonstrated exceptional multitasking abilities and active listening skills, enhancing customer retention and satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Conduent
11.2020 - 05.2022
- Problem solving,multitasking,efficiently handling customer complaints with emphaty,sales and customer retention
Customer Service Representative
Atento
08.2013 - 10.2019
- Working escalated calls bringing solutions to customer and company,troubleshooting, fluently speaking english/ spanish, data analysis,meeting all company guidelines for time calls and customer satisfaction
Education
Eloisa Pascual
Caguas,prSkills
- Customer Service
- Problem-solving Word excel Outlook Power point Fluent english/spanish
Timeline
Customer Service Representative
Conduent
11.2020 - 05.2022
Customer Service Representative
Atento
08.2013 - 10.2019
Eloisa Pascual
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