Erika M. Fuentes Figueroa

This position is tasked with providing and advising on benefits and rights that U.S. Veterans are entitled to:

• Document verification and receipt
• Analytical and evaluative methods and techniques to determine and solve possible obstacles to obtain benefits
• Investigative methods to provide pertinent data to claimants
• Increased efficiency of office operations by training new team members on policies, procedures, and software applications

This position was tasked with providing customer service over the phone to assure retention and growth of client's portfolios

• Worked with customers to procure updated financial information
• Solving situations and disputes within given authority or refer to authorized personnel
• Analyzed a process claims on bank account, including reports of fraud cases
• Supported management team with training new hires

This position was tasked with providing customer service:

• Handled cash transactions efficiently while adhering to company cash handling procedures
• Process returns, exchanges and refunds in accordance with store policy
• Supported the management team to accomplish goals established by the company

This position was tasked with providing costumer support and and managing store employees

• Supervised operations to meet performance, quality and service expectations
• Reinforced strong working relationships with staff, fostering a positive work environment
• Improved customer service by addressing and resolving complaints promptly
• Resolved and assisted with employee inquires and concerns
• Edited timesheets, processed payroll and maintained store inventory
• Executed initiatives to drive customer satisfaction and business efficiency