Websites
Summary
Overview
Work History
Education
Languages
Key Academic Projects
Relevant Courses
Skills
Timeline
Receptionist
Erik G. Maldonado Ríos

Erik G. Maldonado Ríos

.

Summary

Recent marketing graduate with knowledge in marketing management, integrated marketing communication, strategic marketing, and product management. Equipped with practical skills in digital marketing, market research, and global marketing strategies, gained through academic coursework and seminars. Eager to contribute to the growth and continued success of Banco Popular by leveraging strong communication, business management, and problem-solving abilities to support corporate marketing initiatives. Member of the American Marketing Association, eager to further develop skills and contribute to innovative marketing strategies.

Overview

6
6
years of professional experience

Work History

Claim Specialist

Popular
11.2021 - Current
  • Resolved customer complaints, enhancing customer satisfaction and retention.
  • Analyzed and tracked data to ensure claims were processed within compliance standards, improving departmental efficiency.
  • Collaborated with internal teams to resolve questionable claims, demonstrating strong cross-functional communication skills.
  • Prepared, collected, and submitted documentation for audit reviews, ensuring compliance with company procedures.

Data Entry Analytics Support

Brand Institute
02.2021 - 11.2021
  • Identified and developed new leads for pharmaceutical and biotechnology companies, supporting growth strategies.
  • Strengthened client engagement through proactive outreach, contributing to customer acquisition efforts.
  • Managed and updated client databases, ensuring accuracy and providing valuable insights for the marketing team.
  • Exceeded performance goals by consistently following established call operating procedures, driving successful client engagement campaigns.

Customer Service Sales Representative

Party City
04.2018 - 02.2021
  • Enhanced customer experience by providing personalized product recommendations, contributing to improved sales.
  • Boosted sales revenue through effective sales techniques and optimized merchandise displays.
  • Mentored and trained new team members, ensuring consistent service standards and improving team performance.
  • Leveraged CRM systems to track customer interactions and enhance overall customer satisfaction.

Education

BBA - Marketing

Inter-American University of Puerto Rico
San Juan, Puerto Rico
06.2024

Computer Engineering

Inter-American University of Puerto Rico
Bayamón, Puerto Rico

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Key Academic Projects

  • Marketing Research Study on Consumer Behavior (College Simulation), Conducted an analysis of consumer behavior trends in Puerto Rico as part of a classroom simulation. Designed surveys, collected data from 500 participants, and analyzed the results with guidance from professors to recommend marketing strategies for small businesses.
  • Brand Positioning Project for Local Retailer (Case Study), Collaborated with classmates on a case study to develop a brand positioning strategy for a fictional clothing retailer. Created marketing plans, identified target markets, and performed competitive analysis, applying theoretical concepts learned in class.
  • Digital Marketing Campaign for Nonprofit Organization (Mock Project), Designed a mock digital marketing campaign using Google Ads and social media platforms in a class project. Increased the nonprofit’s visibility in the simulation by 30%, tracked performance with Google Analytics, and presented results to peers and professors.

Relevant Courses

  • Marketing Management
    Learned to analyze markets, create marketing strategies, and manage marketing operations through case studies and simulations under the guidance of professors.
  • Digital Marketing
    Gained hands-on experience with SEO, SEM, and social media management in classroom projects and mock campaigns. Practiced using digital platforms to increase brand visibility and track performance metrics through tools like Google Analytics.
  • Marketing Research
    Conducted marketing research using real-world simulations, designing surveys, and analyzing data to make informed marketing decisions.
  • Integrated Marketing Communication
    Learned to coordinate advertising, public relations, and sales promotion through collaborative university projects.
  • Global Marketing
    Explored international marketing strategies in university simulations, considering cultural, legal, and economic factors.
  • Business Communication
    Developed strong corporate communication skills through classroom exercises, writing reports, and presenting business solutions to peers and professors.
  • Fundamentals of Business Management
    Acquired foundational knowledge of business functions, including finance, operations, and HR, by analyzing business cases in class.
  • Integrated Seminar in Marketing
    Engaged in discussions and projects that covered multiple aspects of marketing, from product management to digital marketing strategies.
  • Product Management
    Learned the entire product lifecycle management process, from ideation to market launch, through case studies and classroom projects.

Skills

Marketing Strategy Development

Timeline

Claim Specialist

Popular
11.2021 - Current

Data Entry Analytics Support

Brand Institute
02.2021 - 11.2021

Customer Service Sales Representative

Party City
04.2018 - 02.2021

BBA - Marketing

Inter-American University of Puerto Rico

Computer Engineering

Inter-American University of Puerto Rico
Erik G. Maldonado Ríos.