Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERNEST MOLINA MARTINEZ

Arecibo

Summary

With an outstanding track record of 18 years in the field of office administration, I have accumulated a solid experience in leadership and team management, as well as in optimizing administrative operations in various corporate environments. Throughout my career, I have played key roles in supervising and coordinating administrative activities, from personnel management to the implementation of efficient systems and processes.

My experience includes comprehensive office management, spanning areas such as human resources, finance, logistics, and facilities maintenance. I have led multifunctional teams, fostering a collaborative and motivating environment that has resulted in increased productivity and employee satisfaction. Additionally, I have a proven track record in identifying and resolving operational issues, as well as implementing innovative solutions to optimize efficiency and reduce costs.

As an effective communicator, I have established strong relationships with colleagues, superiors, and suppliers, ensuring strategic alignment and successful project execution. My ability to adapt quickly to changes, as well as my proactive, results-oriented approach, has allowed me to excel in dynamic and challenging environments.

I am excited to continue my professional career in an environment that values excellence in office administration, where I can apply my extensive experience and leadership to contribute to the success and growth of the organization."

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Overview

13
13
years of professional experience

Work History

Administrator

CLINICA DE MEDICINA ESPESIALIZADA
01.2021 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Customer Service Representative

Tommy Hilfiger
11.2010 - 01.2024
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Utilized product knowledge to educate customers on features and benefits.
  • Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
  • Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
  • Conducted regular performance reviews of sales processes and strategies, identifying areas for improvement and implementing necessary changes to drive continuous growth.
  • Mentored junior team members on best practices in sales techniques, fostering a collaborative work environment that supported individual growth as well as shared success within the team.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Maximized profitability with strategic pricing, discounting, and inventory management techniques.
  • Collaborated effectively with cross-functional teams to ensure seamless order processing and timely delivery of products.
  • Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.
  • Streamlined communication with clients by maintaining organized records of transactions, interactions, and feedback.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

DRONE TEGNOLOGY DRONE PILOT

UPR MAYAGUEZ
Mayagüez, Puerto Rico
01.2024

DESAROLLO EMPRESARIAL

INSEC PR
05.2022

DESAROLLO EMPRESARIAL

S.A.AP
Arecibo, Puerto Rico
07.2020

TECNOLOGIA DE INGENIERIA MECANICA

TECNOLOGICO DE MANATI
Manati, Puerto Rico
11.2012

Skills

  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • Data Confidentiality
  • Team Collaboration
  • Scheduling
  • Relationship Development
  • Goal Setting
  • Employee Supervision
  • Business Administration

Timeline

Administrator

CLINICA DE MEDICINA ESPESIALIZADA
01.2021 - Current

Customer Service Representative

Tommy Hilfiger
11.2010 - 01.2024

DRONE TEGNOLOGY DRONE PILOT

UPR MAYAGUEZ

DESAROLLO EMPRESARIAL

INSEC PR

DESAROLLO EMPRESARIAL

S.A.AP

TECNOLOGIA DE INGENIERIA MECANICA

TECNOLOGICO DE MANATI
ERNEST MOLINA MARTINEZ