Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esmerald Borrero Rivas

Esmerald Borrero Rivas

3290 Calle Campo Alegre

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

5
5
years of professional experience

Work History

Técnica De Uñas 30 hours a week

Mirror Mirror salon & nails by Rebecca
Isabela
03.2024 - Current
  • Kept up-to-date on new trends in the industry for product offerings and design ideas.
  • Developed creative designs on nails using a variety of colors and materials.
  • Cleaned and sanitized tools and work station in adherence with safety requirements.
  • Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
  • Provided excellent customer service through friendly interactions with clients.

Assistant Manager 40 hours a week

El Mana Bakery
Isabela
06.2020 - 08.2023
  • Established processes for monitoring customer satisfaction levels.
  • Resolved conflicts between team members in an effective manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Certificate - Nail Technician

Leston College
Isabela
01-2024

Diploma - Cosmetology

International Academy
Florida
10-2019

Some College (No Degree) - Criminal Justice

Universidad Interamericana
Aguadilla

Skills

  • Operations leadership
  • Relationship building
  • Training and coaching
  • Customer service
  • Team collaboration
  • Customer education
  • Problem-solving skills
  • Client consultation
  • Schedule maintenance

Languages

Spanish
First Language
English
Intermediate
B1

Timeline

Técnica De Uñas 30 hours a week

Mirror Mirror salon & nails by Rebecca
03.2024 - Current

Assistant Manager 40 hours a week

El Mana Bakery
06.2020 - 08.2023

Certificate - Nail Technician

Leston College

Diploma - Cosmetology

International Academy

Some College (No Degree) - Criminal Justice

Universidad Interamericana

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Esmerald Borrero Rivas