Esmerald Borrero Rivas
3290 Calle Campo Alegre
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
Work History
Técnica De Uñas 30 hours a week
Mirror Mirror salon & nails by Rebecca
Isabela
03.2024 - Current
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Developed creative designs on nails using a variety of colors and materials.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Provided excellent customer service through friendly interactions with clients.
Assistant Manager 40 hours a week
El Mana Bakery
Isabela
06.2020 - 08.2023
- Established processes for monitoring customer satisfaction levels.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Certificate - Nail Technician
Leston College
Isabela 01-2024
Diploma - Cosmetology
International Academy
Florida 10-2019
Some College (No Degree) - Criminal Justice
Universidad Interamericana
Aguadilla Skills
- Operations leadership
- Relationship building
- Training and coaching
- Customer service
- Team collaboration
- Customer education
- Problem-solving skills
- Client consultation
- Schedule maintenance
Languages
Spanish
First Language
English
Intermediate
B1
Timeline
Técnica De Uñas 30 hours a week
Mirror Mirror salon & nails by Rebecca
03.2024 - Current
Assistant Manager 40 hours a week
El Mana Bakery
06.2020 - 08.2023
Certificate - Nail Technician
Leston College
Diploma - Cosmetology
International Academy
Some College (No Degree) - Criminal Justice
Universidad Interamericana
Similar Profiles
Brea ParkerBrea Parker
Senior Stylist at Mirror Mirror SalonSenior Stylist at Mirror Mirror Salon
Michael WilsonMichael Wilson
Receptionist at Mirror Image SalonReceptionist at Mirror Image Salon
GANGA KARKIGANGA KARKI
Beautician at The Mirror Beauty SalonBeautician at The Mirror Beauty Salon