Esmerald Borrero Rivas
3290 Calle Campo Alegre
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
Work History
Técnica De Uñas 30 hours a week
Mirror Mirror salon & nails by Rebecca
Isabela
03.2024 - Current
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Developed creative designs on nails using a variety of colors and materials.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Provided excellent customer service through friendly interactions with clients.
Assistant Manager 40 hours a week
El Mana Bakery
Isabela
06.2020 - 08.2023
- Established processes for monitoring customer satisfaction levels.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Certificate - Nail Technician
Leston College
Isabela 01-2024
Diploma - Cosmetology
International Academy
Florida 10-2019
Some College (No Degree) - Criminal Justice
Universidad Interamericana
Aguadilla Skills
- Operations leadership
- Relationship building
- Training and coaching
- Customer service
- Team collaboration
- Customer education
- Problem-solving skills
- Client consultation
- Schedule maintenance
Languages
Spanish
First Language
English
Intermediate
B1
Timeline
Técnica De Uñas 30 hours a week
Mirror Mirror salon & nails by Rebecca
03.2024 - Current
Assistant Manager 40 hours a week
El Mana Bakery
06.2020 - 08.2023
Certificate - Nail Technician
Leston College
Diploma - Cosmetology
International Academy
Some College (No Degree) - Criminal Justice
Universidad Interamericana