Estefanía Ortiz-Cintrón
Guaynabo
Summary
Dedicated and bilingual professional with a proven track record in customer service, sales assistance, and youth mentorship. Fluent in English and Spanish, I bring excellent interpersonal and organizational skills to every role. Known for my ability to build strong client relationships and foster team cohesion, I am adept at multitasking and managing time effectively to achieve set goals. With a background in diverse environments, including retail, childcare, and a prestigious government camp alumni experience, I am committed to continuous improvement and delivering professional excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Sales Assistant
Porto Fino
San Juan
12.2021 - 12.2023
- Provided excellent customer service by anticipating guests' needs.
- Resolved customer service inquiries quickly and efficiently.
- Provided exceptional customer service at all times.
- Utilized customer feedback to improve customer service experience.
Camp Counselor
Camp Mabó and Sound of Music
Guaynabo
06.2023 - 06.2023
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Enforced discipline and policies to protect safety of recreational activity participants.
In-Home Babysitter
Independent
Guaynabo
06.2020 - 04.2023
- Responsibly watched children while parents were out.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Communicated with parents about daily activities and any concerning behaviors.
- Organized various activities, games, crafts and outings to keep children entertained.
- Enforced rules to teach good manners and maintain safe environment.
Alumni
FBI Teen Academy
San Juan
07.2022 - 07.2022
- Engaged in self-defense training
- Utilized refined investigative techniques
- Participated in security, corruption, and case investigation meetings
Education
Bachelor of Science - Biology
Universidad De Puerto Rico
Mayagüez, Puerto Rico05-2027
High School Diploma -
American Military Academy
Guaynabo, Puerto Rico05-2023
Skills
- Active Learning
- Organization
- Client Relationship Building
- Continuous Improvement
- Goal Setting
- Interpersonal Skills
- Professionalism
- Time management abilities
- Team building
- Multitasking
- Responsible
- CPR training
Certification
- Basic Fracture Management workshop
- HSL Stop Life- Threatening Bleeding- DC
- Certificate of participation in the thirteenth professional health conference of the Circle of Pre-Medical Students
Languages
Spanish
First Language
English
Proficient (C2)
C2
Accomplishments
- U.S. Army Recruiting command Award
- Service Learning Ribbon
- Commendation Medal
- First Sargent E-8
- Leadership Education Training Ribbon
- Platoon Leadership Award
- Citation and Medal Award
- Academic Excellence Award
- Army Instructive medal
- National Fitness Award
- Corporal E-4
- Second place in intellectual competitions
Timeline
Camp Counselor
Camp Mabó and Sound of Music
06.2023 - 06.2023
Alumni
FBI Teen Academy
07.2022 - 07.2022
Customer Service Sales Assistant
Porto Fino
12.2021 - 12.2023
In-Home Babysitter
Independent
06.2020 - 04.2023
Bachelor of Science - Biology
Universidad De Puerto Rico
High School Diploma -
American Military Academy
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