Estefania Herrera
San Juan
Summary
Bilingual costumer service and sales expert who identifies costumers needs and delivers effective solutions to problems. Proficient in Microsoft excel and various software programs. Committed to contributing to company growth while working in a fast paced environment.
Overview
3
3
years of professional experience
Work History
Receptionist
REI
07.2022 - 07.2023
- Greeted incoming visitors and provided knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Kept reception area tidy in order to give visitors a positive first impression.
- Demonstrated ability to multitask by answering 20+ phone calls per hour,managing chats and emails.
- Memorized companies products and services in order to provide exceptional costumer service.
- Addressed costumer complaints and escalating issues.
Bilingual Sales Specialist
Alexandra Lozano Immigration
01.2022 - 05.2022
- In person and over the phone preliminary consultations.
- Followed up with clients who showed interest and requested documentation as needed.
- Process in-consult payments for sign-ups on the spot
- Developed extensive vocabulary and communication methods in order to best interact with each individual.
- Utilized bilingual abilities to effectively communicate with Spanish & English speaking costumers and provided translation services as needed.
- Met and exceeded companies sales goal.
Key Holder/Brand Ambassador
LovePop
10.2020 - 11.2021
- Processed sales transactions by using POS systems while maintaining a high level of customer service.
- Prepared bank deposits and assisted with bank runs.
- Consistently achieved sales goal by positively engaging with costumers and delivering high levels of service.
- Trained and supervised new employees to apply best practices in costumer service and store operations.
Education
Psychology
Boston Universiy
Boston, MAHigh School Diploma -
Bonneville School
San Juan, PRSkills
- Microsoft Office Word\Microsoft Excel
- Data entry and documentation
- Bilingual (English & Spanish)
- Telephone skills
- Sales Expertise
Timeline
Receptionist
REI
07.2022 - 07.2023
Bilingual Sales Specialist
Alexandra Lozano Immigration
01.2022 - 05.2022
Key Holder/Brand Ambassador
LovePop
10.2020 - 11.2021
Psychology
Boston Universiy
High School Diploma -
Bonneville School
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