Estefania Herrera
San Juan
Summary
Dedicated and results-driven customer service and sales expert with over 2 years of experience in delivering exceptional client experiences and driving revenue growth. Seeking to bring my passion for customer success and expertise in sales to a dynamic team and contribute to its growth and success.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Oriental Bank
08.2023 - Current
- Handle over 50+ incoming calls & initiate outbound calls to clients.
- Provide technical assistance and troubleshooting for clients experiencing issues with products or services.
- Input clients information, notes, and other relevant data into the company's database.
- Maintain a thorough understanding of the company's products or services.
Receptionist
REI
06.2022 - 06.2023
- Welcome visitors with a professional and friendly demeanor.
- Answer incoming calls and directing them to the appropriate if necessary.
- Respond to customer inquiries and provide basic information about the organization and its services.
- Assist with basic administrative tasks, such as photocopying, filing, and data entry.
Bilingual Sales Specialist
Alexandra Lozano Immigration
01.2022 - 05.2022
- In person and phone consultations to potential clients to introduce legal services offered by the firm.
- Act as a point of contact for clients, addressing inquiries and providing updates on legal matters
- Collaborate with attorneys/legal professionals to ensure alignment between client needs and legal services offered.
- Close sales and secure signed contracts for legal services
Education
Boston University
Boston,MAHigh School Diploma -
Bonneville School
San Juan, Puerto RicoSkills
- Bilingual (English & Spanish)
- Data analytics tools (eg, Excel, Word, Tableau)
- Case management
- Familiarity with legal software
- Telephone Skills
- Relationship building and client retention
Timeline
Call Center Representative
Oriental Bank
08.2023 - Current
Receptionist
REI
06.2022 - 06.2023
Bilingual Sales Specialist
Alexandra Lozano Immigration
01.2022 - 05.2022
Boston University
High School Diploma -
Bonneville School
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