Verified
This profile is verified using an email address.
Etez Rivera
Bayamón
Summary
Bilingual Customer Service Rep from the U.S. with strong communication and problem-solving skills. Proven success in exceeding productivity and quality targets in high-volume environments. Skilled at cultivating lasting customer relationships.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Paralegal
Resource Edge LLC
Remote
01.2023 - 01.2026
- Conducted legal research to support case preparation and ensure compliance with regulations.
- Assisted attorneys with reviewing and organizing witness reports.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Drafted legal documents, including pleadings and discovery requests, ensuring accuracy and adherence to deadlines.
- Managed case files and documentation, maintaining organized records for efficient retrieval and review.
- Assisted attorneys in trial preparation by coordinating exhibits and compiling evidence for presentation.
- Collaborated with clients to gather information and provide updates on case progress, enhancing client relations.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Fostered collaborative environment, facilitating communication between legal teams and clients.
- Assisted in achieving favorable legal outcomes by preparing persuasive legal arguments and briefs.
- Reduced case resolution times by effectively supporting negotiation and settlement processes.
- Optimized legal proceedings with precise preparation of trial notebooks and evidence.
- Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
- Increased department efficiency, organizing continuing legal education seminars for paralegal staff.
- Increased client satisfaction with thorough research and prompt response to inquiries.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Created weekly, monthly, and quarterly expense reports.
- Contacted witnesses to testify under oath at court hearings.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
eDiscovery Specialist
Watts Guerra LLP
Guaynabo, PR
04.2023 - 01.2028
- Responsible for managing the discovery process, calling clients which involves gathering and reviewing relevant legal documents and evidence for a case. As well as collaborate with legal teams to identify key information, ensure compliance with legal procedures, and organize materials for litigation.
COVID-19 Case Investigator
Florida Health Department Miami Dade County
Miami, FL
09.2020 - 02.2022
- Responsible for contacting people with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 and providing health education and guidance to interrupt ongoing disease transmission.
Collections Representative
iQor
Bethlehem, PA
04.2012 - 06.2015
- Handled 20-30 calls/hour, addressing inquiries, and resolving issues. Managed cash flow reporting, posting receipts, and analyzing chargebacks. Contacted clients for payment plans and restructuring discussions for past due accounts. Addressed high volume of inbound calls related to delinquent account reconciliation.
Lead Teller
Wells Fargo
Elizabeth, NJ, United States
11.2005 - 01.2011
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Identified sales opportunities and referred customers to branch partners in financial services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJSkills
- QuickBooks
- Cold Calling
- Customer Support
- Communication skills
- Google Docs
- Accounting software
- Business support for legal executives
- Crisis intervention
- Customer Care
- AI
- Front desk
- Customer communication
- Attention to detail
- Legal administrative experience
- Payroll
- Civil procedure
- Personal injury litigation support
- Microsoft Word
- Talent acquisition
- Litigation
- CSR
- Accounts Receivable
- Legal client intake
- Filing
- Medicare
- Microsoft Excel
- Desktop applications
- Interviewing
- Banking
- Empathy
- Immigration law
- Medicaid
- Civil litigations
- Transcription
- Administrative experience
- Attorney experience
- Windows
- Writing Skills
- Legal writing
- Construction law
- Workers' compensation
- Problem-solving
- Customer service
- Accounts Payable
- Accounting
- Sales
- Full cycle recruiting
- Legal research
- Paralegal experience
- Provider enrollment for medical credentialing
- Discovery preparation
- Legal intake specialist experience
- Telemarketing
- Bank Reconciliation
- Journal Entries
- Trial preparation
- Analysis skills
- Networking through cold outreach
- Computer operation
- Adobe Acrobat
- Personal injury case experience
- Financial Report Writing
- Data entry
- Insurance Sales
- Human resources
- Teamwork
- HIPAA
- Financial Services
- Insurance claims litigation
- Bilingual
- Office Management
- Organizational skills
- Bookkeeping
- Calendar management
- State healthcare regulations
- LexisNexis
- Operations
- Pleading drafting
- Healthcare compliance
- Cash handling
- Social work
- Personal injury law
- Computer skills
- Legal case management
- Call Center
- Law office
- Regulatory compliance analysis
- Time management
- Construction
- Microsoft Outlook
- HVAC systems
Certification
- Insurance Producer License
- Life & Health Insurance License
- Paralegal Certificate
Languages
Bilingual
English
- Spanish
- Fluent
Additional information
- Skills
- Sales Customer Service
- Data Entry Store Operations
Timeline
eDiscovery Specialist
Watts Guerra LLP
04.2023 - 01.2028
Paralegal
Resource Edge LLC
01.2023 - 01.2026
COVID-19 Case Investigator
Florida Health Department Miami Dade County
09.2020 - 02.2022
Collections Representative
iQor
04.2012 - 06.2015
Lead Teller
Wells Fargo
11.2005 - 01.2011
High School Diploma -
Elizabeth High School