EVA BULA VERA
Juana Diaz
Summary
Bilingual nursing leader with 10+ years in healthcare operations, organizational effectiveness, and learning and development. Experience in surgical vascular care and case management. Skilled in clinical education, patient counseling, and staff training, with a strong background in vascular access procedures and chronic disease management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager Bilingual | Subject Matter Expert & Preceptor
Humana / CarePlus
01.2020 - Current
- Designed and implemented departmental training within the first 6 months of hire, improving documentation compliance with Medicare regulations.
- Delivered certification trainings, including Verint Training, SNP Preceptor SME certification, and mentored multiple new Case Managers.
- Served as PDMR, MOP, and DM Referral SME, providing refresher trainings to improve team efficiency and accuracy, earning Clinicians Care Awards (August 2025).
- Led Genesys Migration from Five9 to Genesys as Platform Champion, conducting targeted trainings for better platform understanding and creating a simplified OneNote user guide for team adoption.
- Achieved multiple recognitions: Shining Star Award (2022, 2023), Clinicians Care Recognition (2023, 2024, 2025), Annual Pay Planning Lump Sum Award (2024).
Vascular Surgical Nurse
Azura Vascular Care
01.2015 - 01.2019
- Collaborated in the development of a vascular ambulatory surgical center from the ground up, securing certifications from the Joint Commission and the Puerto Rico Department of Health.
- Delivered staff training on surgical protocols and new platforms, while also creating and implementing surgical policies and procedures.
- Supervised compliance with regulatory standards and acted as Interim Director of Nursing when leadership was unavailable.
Trauma Nurse
Administración de Servicios Médicos de Puerto Rico
01.2015 - 01.2019
- Earned Advanced Trauma Care for Nurses (ATCN) certification, enhancing expertise in multi-trauma patient management.
Education
Master of Science in Nursing - Medical-Surgical Specialization & Executive Leadership
NUC University
Bayamón, PR08-2025
Bachelor of Science in Nursing -
NUC University
Bayamón, PR01.2012
Skills
- Organizational Effectiveness & Process Optimization
- Curriculum Design & Certification Leadership
- Facilitator & SME Coaching
- Continuous Improvement & Quality Assurance
- Assessment Strategies & Data-Driven Decision Making
- Training and mentoring
Certification
- CPR Certified
- Surgical Nurse certification
- Nursing Administration, basic.
- Medtronic Peripheral Vascular Products Training
- Advance trauma care for nurses
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager Bilingual | Subject Matter Expert & Preceptor
Humana / CarePlus
01.2020 - Current
Vascular Surgical Nurse
Azura Vascular Care
01.2015 - 01.2019
Trauma Nurse
Administración de Servicios Médicos de Puerto Rico
01.2015 - 01.2019
Master of Science in Nursing - Medical-Surgical Specialization & Executive Leadership
NUC University
Bachelor of Science in Nursing -
NUC University