Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

EVA BULA VERA

Juana Diaz

Summary

Bilingual nursing leader with 10+ years in healthcare operations, organizational effectiveness, and learning and development. Experience in surgical vascular care and case management. Skilled in clinical education, patient counseling, and staff training, with a strong background in vascular access procedures and chronic disease management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Case Manager Bilingual | Subject Matter Expert & Preceptor

Humana / CarePlus
01.2020 - Current
  • Designed and implemented departmental training within the first 6 months of hire, improving documentation compliance with Medicare regulations.
  • Delivered certification trainings, including Verint Training, SNP Preceptor SME certification, and mentored multiple new Case Managers.
  • Served as PDMR, MOP, and DM Referral SME, providing refresher trainings to improve team efficiency and accuracy, earning Clinicians Care Awards (August 2025).
  • Led Genesys Migration from Five9 to Genesys as Platform Champion, conducting targeted trainings for better platform understanding and creating a simplified OneNote user guide for team adoption.
  • Achieved multiple recognitions: Shining Star Award (2022, 2023), Clinicians Care Recognition (2023, 2024, 2025), Annual Pay Planning Lump Sum Award (2024).

Vascular Surgical Nurse

Azura Vascular Care
01.2015 - 01.2019
  • Collaborated in the development of a vascular ambulatory surgical center from the ground up, securing certifications from the Joint Commission and the Puerto Rico Department of Health.
  • Delivered staff training on surgical protocols and new platforms, while also creating and implementing surgical policies and procedures.
  • Supervised compliance with regulatory standards and acted as Interim Director of Nursing when leadership was unavailable.

Trauma Nurse

Administración de Servicios Médicos de Puerto Rico
01.2015 - 01.2019
  • Earned Advanced Trauma Care for Nurses (ATCN) certification, enhancing expertise in multi-trauma patient management.

Education

Master of Science in Nursing - Medical-Surgical Specialization & Executive Leadership

NUC University
Bayamón, PR
08-2025

Bachelor of Science in Nursing -

NUC University
Bayamón, PR
01.2012

Skills

  • Organizational Effectiveness & Process Optimization
  • Curriculum Design & Certification Leadership
  • Facilitator & SME Coaching
  • Continuous Improvement & Quality Assurance
  • Assessment Strategies & Data-Driven Decision Making
  • Training and mentoring

Certification

  • CPR Certified
  • Surgical Nurse certification
  • Nursing Administration, basic.
  • Medtronic Peripheral Vascular Products Training
  • Advance trauma care for nurses

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Case Manager Bilingual | Subject Matter Expert & Preceptor

Humana / CarePlus
01.2020 - Current

Vascular Surgical Nurse

Azura Vascular Care
01.2015 - 01.2019

Trauma Nurse

Administración de Servicios Médicos de Puerto Rico
01.2015 - 01.2019

Master of Science in Nursing - Medical-Surgical Specialization & Executive Leadership

NUC University

Bachelor of Science in Nursing -

NUC University

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