Yaritza Rivera-Torres
Toa Baja ,Puerto Rico
Summary
Helpful professional commended as valuable team player with expertise in customer service and a People skill expertise. Ready to bring more that 24 years of relevant work experience to new position. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 24 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Centro De Servicios Medicos De Levittow
12.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Creating medical billing and checks in quickBook.
- Creation of census by areas by month and by year.
Administrative Assistant of HR for Latino América
Abbott
02.2018 - 07.2021
- Coordinated travel arrangements by booking airfare, hotel contract and ground transportation, meeting, food and beverage services, security arrangements and all events in Latino américa and Caribbean HR conference.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Coached new employees on administrative procedures, company policies and performance standards.
- Created PowerPoint presentations for business development purposes.
- Managed Access databases converting complex data into easy-to-interpret data.
- Maintained staff directory and company policy handbook for human resources department.
- Scheduled office meetings and client appointments for staff teams.
- Organized weekly staff meetings and logged minutes for corporate records.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Created detailed expense reports and requests for capital expenditures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Inventory payment and review of legal invoices
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Accounts Officer
Morgan Auto Group
02.2018 - 02.2018
- Prepared monthly reports for payment and account reconciliations and financial statements.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered, responded to and transferred over 100 daily phone calls on multi-line phone system.
- Established administrative work procedures to track staff's daily tasks.
Administrative Asistance
Ritz Carlton San Juan
10.2008 - 09.2017
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Created detailed expense reports and requests for capital expenditures.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
- Executed record filing system to improve document organization and management.
- Prepared monthly resort audits for review.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Provided exceptional service and assistance to guests upon check-in.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Established and enforced controls on revenue and expenses to protect company assets.
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Protected company assets with strategic risk management approaches.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Structured programs, produced working documentation and implemented best practices.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Prepared and deliver customer sales quotes.
- Coordinated schedules and timelines for events.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Education
Bachelor Advertising And Marketing -
Sagrado Corazón (Not Degree)
08.2001
Skills
- Expert in People Skills
- Performance improvement
- Clerical Support
- Strong Problem Solver
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Administrative Assistant
Centro De Servicios Medicos De Levittow
12.2022 - Current
Administrative Assistant of HR for Latino América
Abbott
02.2018 - 07.2021
Accounts Officer
Morgan Auto Group
02.2018 - 02.2018
Administrative Asistance
Ritz Carlton San Juan
10.2008 - 09.2017
Bachelor Advertising And Marketing -
Sagrado Corazón (Not Degree)
Similar Profiles
Luis Manuel Calderón RodríguezLuis Manuel Calderón Rodríguez
Professor at Centro de Bachillerato Tecnológico Industrial y de Servicios 54Professor at Centro de Bachillerato Tecnológico Industrial y de Servicios 54
Joanna GarciaJoanna Garcia
LPN NURSE at ADMINISTRACION DE SERVICIOS MEDICOSLPN NURSE at ADMINISTRACION DE SERVICIOS MEDICOS
Alvaro Mateo Mendez GuerreroAlvaro Mateo Mendez Guerrero
Auditor-Analyst of High-amount Requests-(SUR) at Super Intendencia de Servicios de Salud de la Nacion. (SSS)Auditor-Analyst of High-amount Requests-(SUR) at Super Intendencia de Servicios de Salud de la Nacion. (SSS)