Fabian Nieves
Carolina
Summary
I am a 22 year old, soft spoken student known for being friendly and adaptable, with positive attitude towards customer interactions. Possesses solid understanding of customer service principles and problem-solving techniques. Committed to providing exceptional service and creating positive impact on customer satisfaction.
Customer service professional committed to delivering high-quality support and enhancing customer experiences. Proven track record of addressing customer needs and resolving conflicts promptly. Known for strong teamwork and adaptability, ensuring smooth operations and customer satisfaction. Possesses excellent communication and problem-solving skills valued in customer service roles.
Experienced with customer service, focusing on building strong customer relationships. Utilizes effective communication techniques and problem-solving skills to address customer needs promptly. Knowledge of team collaboration and adaptability ensures seamless service delivery and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
Children's Museum/Museo del Niño
06.2023 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Answered customer questions about product availability.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
Education
Bachelor of Arts: B.A - Video Game Design
Atlantic University College
Guaynabo
High School Diploma - undefined
Colegio Santa Gema
Skills
- Critical Thinking
- Friendly, Positive Attitude
- Active Listening
- Microsoft Office
- C1English:Advanced
- Issue and Complaint Resolution
- Guest Satisfaction
- Customer focus
- Customer service
- Teamwork and collaboration
- Relationship building
- [Language] fluency
Timeline
Customer Service Assistant
Children's Museum/Museo del Niño
06.2023 - Current
High School Diploma - undefined
Colegio Santa Gema
Bachelor of Arts: B.A - Video Game Design
Atlantic University College
Guaynabo
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