Fabiola Figueroa Figueroa
Carolina
Summary
Driven professional with extensive experience in customer service and call center operations, notably with Temporary Professional Integrated Services. Excelled in data entry and active listening, enhancing customer satisfaction and operational efficiency. Proven track record in team collaboration and skillful handling of escalated calls, achieving significant improvements in service delivery.
Overview
3
3
years of professional experience
Work History
Costumer Service Representative
Temporary Professional Integrated Services
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Promoter
Universal Solar
06.2023 - 10.2023
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Maintained accurate records of promotions.
Call Center Agent
One Health Direcet
10.2022 - 12.2022
- Handled escalated calls professionally, working collaboratively with supervisors when necessary for resolution.
- Actively collaborated within a team setting, sharing valuable insights from daily experiences that contributed to overall improvement efforts.
- Attended telephone skills and program information training sessions to boost aptitude.
Team Member
The Amazing Candy Store
06.2022 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
BOH Team Member
Burlington Store
04.2022 - 06.2022
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Assisted in receiving, stocking and distribution of merchandise.
Housekeeping
Sheraton Niagara Falls
05.2021 - 10.2021
- Collaborated with housekeeping staff to ensure timely room turnovers and impeccable cleanliness standards.
- Resolved complaints regarding housekeeping and room service.
- Mentored new employees, providing comprehensive training on housekeeping procedures.
Education
High School Diploma -
Luz America Calderon
Carolina, Puerto Rico05.2020
Skills
- Customer Service
- Data Entry
- Appointment Scheduling
- MS Office
- Active Listening
- Call center experience
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Costumer Service Representative
Temporary Professional Integrated Services
08.2023 - Current
Promoter
Universal Solar
06.2023 - 10.2023
Call Center Agent
One Health Direcet
10.2022 - 12.2022
Team Member
The Amazing Candy Store
06.2022 - 10.2022
BOH Team Member
Burlington Store
04.2022 - 06.2022
Housekeeping
Sheraton Niagara Falls
05.2021 - 10.2021
High School Diploma -
Luz America Calderon
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