Fatima Velez
Summary
Results-driven, bilingual (English-Spanish) operations leader with extensive experience in strategic management, HR, and financial oversight. Directed crossfunctional teams to enhance efficiency, compliance, and organizational alignment. Achieved a 20% increase in staff retention and 100% audit compliance through revamped policies and people-first initiatives. Specialized in operational strategy, compliance, and talent optimization, driving organizational growth and fostering a sustainable, high-performance culture.
Overview
10
10
years of professional experience
Work History
Senior Director of Operations
National Hispanic Council on Aging (NHCOA)
01.2022 - 01.2025
- Directed HR, finance, and administrative functions, ensuring compliance with employment laws and strategic alignment.
- Championed a people-first culture by implementing a 4-day workweek and wellness initiatives, enhancing morale and retention.
- Revamped the HR handbook for full legal compliance, achieving 100% audit success.
- Strategically launched and spearheaded a membership program and learning center to diversify revenue streams and strengthen organizational sustainability.
- Led talent management initiatives, boosting staff retention by 20%.
Director of Finance, Administration and Human Resources
National Hispanic Council on Aging (NHCOA)
01.2018 - 01.2022
- Directed HR, finance, and administration, ensuring compliance with regulations and strategic alignment.
- Spearheaded full HR lifecycle, enhancing workplace culture through effective talent acquisition and performance management.
- Developed HR policies for standardization and legal compliance across departments.
- Advised leadership on workforce planning and compensation strategies, supporting growth and retention.
- Oversaw payroll and benefits, ensuring accuracy and legal alignment.
- Enhanced employee engagement initiatives, reducing turnover rates.
- Achieved 25% increase in operational efficiency through process improvements.
- Managed budgeting and grant reporting, ensuring financial accountability.
Office Manager
National Hispanic Council on Aging (NHCOA)
01.2017 - 01.2018
- Oversaw office operations and administrative systems, enhancing workflow efficiency.
- Managed HR functions, including onboarding, payroll processing, and benefits coordination.
- Assisted with recruitment tasks, including job postings and interview scheduling.
- Served as contact for staff support, fostering a positive workplace culture.
- Streamlined onboarding process, reducing time-to-hire by 20%.
- Successfully managed payroll processing for a team of 40 staff.
- Maintained vendor contracts, achieving 15% cost savings on procurement.
- Supported grant compliance, ensuring timely reporting to funders.
Bookkeeper
National Hispanic Council on Aging (NHCOA)
04.2015 - 01.2017
- Managed full-cycle accounting, including payroll, reconciliations, and expense tracking.
- Prepared monthly financial reports and supported budgeting, forecasting, and audits to ensure accuracy and compliance.
- Tracked grants and donations, maintaining funder reporting requirements.
- Streamlined record-keeping and HR processes, improving efficiency and organizational accountability.
Education
B.A. - Entrepreneurial and Managerial Development, Human Resources
InterAmerican University of Puerto Rico
01.2012
Skills
- Human Resources Management
- Talent Acquisition
- Payroll Administration
- Financial Planning
- Risk Management
- Strategic Planning
- Process Improvement
- Employee Engagement
- Compliance Management
- Bilingual: English & Spanish
Remote Roles
- Open to U.S. -based or fully remote roles
- Authorized to work in the U.S. -no sponsorship required
Timeline
Senior Director of Operations
National Hispanic Council on Aging (NHCOA)
01.2022 - 01.2025
Director of Finance, Administration and Human Resources
National Hispanic Council on Aging (NHCOA)
01.2018 - 01.2022
Office Manager
National Hispanic Council on Aging (NHCOA)
01.2017 - 01.2018
Bookkeeper
National Hispanic Council on Aging (NHCOA)
04.2015 - 01.2017
B.A. - Entrepreneurial and Managerial Development, Human Resources
InterAmerican University of Puerto Rico