Faviola Acevedo Ramirez
Caguas
Summary
Dynamic professional searching for a full time position with a proven track of excelling in upselling and relationship building. Demonstrated ability to exceed sales goals by 40%-50%, leveraging exceptional customer service and strategic planning skills. Collaborates effectively with teams to enhance performance and service standards, ensuring operational excellence in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Sales Associate
Tiffany & Co.
09.2021 - 06.2022
- Top seller for consecutive months for the company exceeding sales by 40%
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Lindisima Boutique
07.2020 - 12.2020
- Performed onsite, in-store retail sales
- Planned and managed social media marketing
- Answered client questions and addressed problems
- Provided sales demonstrations to clients
Waitress
Xatay Latin Fusion
07.2023 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exceeded monthly sales goals by 50%
Education
Associates Degree - Master Aesthetician
NEO Esthetique European Institute
San Juan, Puerto Rico04.2024
Bachelors In Accounting - Accounting
Ana G. Méndez University
Gurabo, Puerto Rico06.2023
Skills
- Team Collaboration
- Performance Improvement
- Upselling
- Relationship Building
- Reliable and punctual
- Exceptional customer service
- Product Sales
- Retail Store Operations
- Strategic Planning
Affiliations
Accountant’s Association Ana G. Méndez University
Member from Sept. 2022 to June 2023
• Assisted in group meetings
• Learned different skills for better accounting methods with the help of professionals in the industry
• Assisted reunions nationwide with different universities
• Assisted nationwide competitions
CAP Foundation
Member/Volunteer from Dec. 2020 to July 2021
• Volunteered in group activities
• Visited Children’s Cancer Research Hospital in Puerto Rico to assist in gift-giving activities
• Active in social media for Fundación CAP
Timeline
Waitress
Xatay Latin Fusion
07.2023 - 05.2024
Sales Associate
Tiffany & Co.
09.2021 - 06.2022
Sales Associate
Lindisima Boutique
07.2020 - 12.2020
Associates Degree - Master Aesthetician
NEO Esthetique European Institute
Bachelors In Accounting - Accounting
Ana G. Méndez University
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