Faviola Traverzo Martinez
San Sebastian
Summary
Expert in computer proficiency and effective communication, I excel in high-stress situations, demonstrating exceptional customer service and a collaborative spirit. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Teaching Assistant
University Of Puerto Rico Mayaguez
08.2023 - 05.2024
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom activities, tutoring, and reviewing work.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Customer Service Representative
La Casita Books And Gifts
08.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - English-as-a-Second-Language Education
University of Puerto Rico Aguadilla
Aguadilla 06.2023
Skills
- Positive Attitude
- Computer Skills
- Relationship Building
- Calm and Patient Demeanor
- Collaborative Teamwork
- Effective Communication
- Multicultural Awareness
- Customer Service
- Critical Thinking
- Active Listening
- Computer Proficiency
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Teaching Assistant
University Of Puerto Rico Mayaguez
08.2023 - 05.2024
Customer Service Representative
La Casita Books And Gifts
08.2021 - 07.2023
Bachelor of Arts - English-as-a-Second-Language Education
University of Puerto Rico Aguadilla
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