FELIPE ROSA
VEGABAJA
Summary
Customer service professional with airline experience supporting passenger safety during boarding and delivering in-cabin service. Bilingual English–Spanish communicator with beginner French. Calm, organized problem-solving in fast-paced airport environments.
Overview
2
2
Languages
1
1
Certification
38
38
years of professional experience
Work History
Independentfree-LandDesigner
FelipeRosInteriorDesign
VegBaja
07.2000 - Current
- Led design phases from conceptual/schema design to project completion, ensuring alignment with client goals. Handled daily business functions to maintain smooth workflow. including billing, check writing, account payable and daily administrative responsibilities. Developed general construction documents to guide project execution. including elevations, details, and related construction documents. Coordinating with trade contractors such as plumbers, electricians, specialists and installers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
FlightAttendant
FRONTIERAIRLINES
Orlando
02.2026 - 07.2026
- Ensured passenger safety by welcoming passengers during boarding, checking tickets, helping them find seats, and assisting with stowing carry-on luggage. Informed passengers about emergency procedures and ensured optimal cabin conditions for comfort and safety. Delivered customer service by answering questions, serving food and beverages, and distributing the onboard sales menu.
- Presented safety briefings to passengers prior to flight departures.
- Guided passengers in locating their seats and properly stowing carry-on luggage.
GateKioskandCustomerAssistantAgent
GMDAirlineServiceforSpiritAirlines
SanJuan
12.2033 - 05.2024
- Assisted customers and verified Cabin Crew manifests, facilitating timely departures.
- Executed daily operational tasks with precision in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Profesional Diploma Interior Design
HARRINGTON INSTITUTE INTERIOR DESIGN
Chicago
01.1998 - 01.2001
- Executed design concepts for residential and commercial environments, focusing on client needs and aesthetics.
- Researched and developed well-planned, functional spaces to enhance user experience.
- Created sketches and samples of design ideas to effectively communicate vision to clients.
FlightAttendant
NorthwestAirlines
Chicago
07.1996 - 01.1998
- Ensured passenger safety and comfort during boarding by checking tickets, assisting with seat selection, and helping stow carry-on luggage. Informed passengers about emergency procedures and maintained a safe condition in the cabin. Provided customer service by answering questions, serving food and beverages, and handing out magazines, headsets, pillows, and blankets. Adhered to established flight procedures and performance standards without supervision. Contributed consistently to a positive and productive work environment with fellow employees and customers.
- Maintained safety standards and FAA compliance by demonstrating procedures to passengers during all flight phases.
- Verified readiness of emergency equipment and checked passenger preparedness before each flight departure.
- Delivered Frontier Airlines cabin service with friendly guidance and clear passenger communication.
Flight Attendant
ToweAir
NewYork
08.1994 - 01.1996
- Demonstrated safety equipment use before departure and during inflight briefings.
- Reviewed Toweair emergency procedures and followed flight safety protocols.
- Monitored cabin conditions and promptly reported issues to ToweAir flight crew to uphold safety standards.
- Supported cabin service delivery while maintaining passenger comfort and safety.
- Assisted passengers with seating arrangements, baggage handling, and special service requests to enhance travel experience.
TravelAgent
PUERTO RICO TRAVEL
Philadelphia
01.1989 - 07.1994
- Arranged travel for business and vacation clients to Puerto Rico, ensuring alignment with their itineraries.
- Determine clients needs and preferences such as schedule and costs.
- Plan and arrange our packages, excursions, and day trips.
- Researched fare and schedule information for clients' travel plans.
- Calculate total travel costs.
Education
Alliance Francaise De Puerto Rico
10-2026
Technical Diploma - Interior Design
Harrington Institute
01-2001
Travel & Tourism Diploma - Travel Agent Certificate
ICPR Jr. College
04-1988
High School Diploma -
Maestro High School
05-1986
Skills
- Strong communication and organizational skills, 10 of Airline Customer Service Experience, exceptional interpersonal communication skills (eg, verbal written listening attention to detail organization and time management skills) Talented to escalate difficult situations in a calm professional manner Self-Motivated with the capability to work as part of a close team Independent problem solver Strong typing skills Proficient with internet navigation, instant messaging tools, Outlook and Microsoft Office 365 Capacity to work with frequent changes in procedures, direction, and outcomes Flexible and able to adjust to work schedule seasonality and changes in demand Ability to work non-traditional hours to include evenings, holidays, and weekends Open to receiving coaching feedback through meetings and applying learning Avid airliner and aircraft enthusiast, detail-oriented, first aid certified, familiar with airline regulations and airport operations, dedicated team worker adaptable in high-pressure environments Expertise in managing customer relations and problem-solving skills Traveling the world has allowed me a wealth of exposure to diverse cultures and sensitivities My interior design experience has allowed me to develop my creativity, problem-solving, and understand different working with a diverse clientele People trust me implicitly and know they can count on me when they get tough
- Interior design
- Space planning
- FLUENT IN Spanish
- AutoCAD drafting
- Project management
SPECIABSKILLS
English, Spanish, French
FlightAttendant
- Charter Airline with a worldwide route system with a variety of organizations
- From US Military Charters and United Nations. O.M.
- Ensure compliance with FAA safety regulations, welcoming passengers and assisting during all phases of boarding, assisting with carry-on baggage, towing, and delivering boarding announcements.
- Ensure compliance with safety regulations by inspecting and safely operating aircraft and cabin components, systems, and emergency equipment. Efficiently prepare service and stock flight beverages, meals, snacks, and duty-free sales and inventory on board.
Languages
Spanish
Native
Native
French
Beginner (A1)
A1
Certification
- FAA Flight Attendant License
Timeline
GateKioskandCustomerAssistantAgent
GMDAirlineServiceforSpiritAirlines
12.2033 - 05.2024
FlightAttendant
FRONTIERAIRLINES
02.2026 - 07.2026
Independentfree-LandDesigner
FelipeRosInteriorDesign
07.2000 - Current
Profesional Diploma Interior Design
HARRINGTON INSTITUTE INTERIOR DESIGN
01.1998 - 01.2001
FlightAttendant
NorthwestAirlines
07.1996 - 01.1998
Flight Attendant
ToweAir
08.1994 - 01.1996
TravelAgent
PUERTO RICO TRAVEL
01.1989 - 07.1994
Alliance Francaise De Puerto Rico
Technical Diploma - Interior Design
Harrington Institute
Travel & Tourism Diploma - Travel Agent Certificate
ICPR Jr. College
High School Diploma -
Maestro High School